Summary
Overview
Work History
Education
Skills
PROFESSIONAL SkILLS
Affiliations
Timeline
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Lahari Bangera

Lahari Bangera

Bangalore

Summary

Dynamic and results-driven professional with 6+ years of experience in data management, client support, and operations across global organizations. Proven expertise in managing high-accuracy sports data (RS3, Opta, MFL) at Perform Pvt Ltd, delivering prompt issue resolution and IT support at DAZN using ServiceNow, and streamlining customer service and billing operations at Iron Mountain through platforms like Salesforce and the Request Web portal.

Overview

7
7
years of professional experience

Work History

Customer Care Specialist

IRON MOUNTAIN
Bangalore
11.2022 - 06.2025
  • Managed and maintained the Request Web portal, ensuring seamless client access and functionality.
  • Efficiently resolved customer inquiries within SLA timelines, maintaining a high level of customer satisfaction.
  • Created accurate manual and web-based work orders, and custom reports tailored to client specifications.
  • Handled contract management and responded to service inquiries for Singapore-based clients.
  • Investigated and resolved payment discrepancies and disputed invoices, ensuring timely billing accuracy.
  • Collaborated with internal teams and external stakeholders to gather necessary documentation, and resolve client issues.
  • Updated customer details, including billing addresses, in the RSSQL system.
  • Proficient in Salesforce queue management, ensuring timely follow-up and resolution of assigned cases.

Data Analyst

DAZN
Mangalore
11.2021 - 08.2022
  • Supporting a dedicated project for the DAZN Global IT Service Desk as a Data Analyst.
  • Handled high-priority client issues through email, live chat, and phone support, ensuring timely and effective resolution.
  • Utilized tools including O365, Remote Desktop, SharePoint and Salesforce to troubleshoot and resolve technical queries.
  • Delivered real-time support by managing incidents, service requests, and tasks using the ServiceNow monitoring system.
  • Handled onboarding and offboarding processes, maintaining detailed trackers and documentation to ensure compliance and completeness.
  • Provided proactive insights to clients, offering suggestions for improvement and identifying areas for development.

Content Editor

Perform Pvt ltd
Mangalore
11.2018 - 05.2020
  • Research for fixtures in official sources, club sources, including social media, etc.
  • Managed data related to kick-off times, home vs. Away teams and venues across multiple global competitions for football matches.
  • Updated and maintained fixture data in core databases including RS3, Opta and MFL ensuring accuracy for downstream products.
  • Research the upcoming seasons for all competitions through official sources and club sources including social media
  • Identifying next round fixtures
  • Collaborated with cross-functional teams in Leeds, Armenia, and Aveiro to resolve data discrepancies and align on global updates.
  • Ensure accuracy of fixture data in Running ball database, RS3 and Opta database using Gearbox tool

Education

Bachelor of Commerce -

Canara College
Mangalore, India
01.2018

Pre-University Course -

Sharada Vidyalaya Kodialbail
Mangalore, India
01.2015

Skills

  • Servicenow
  • Salesforce
  • Tally ERP R3
  • C
  • Jira
  • MS Office
  • Work order management
  • Customer service and support
  • Stakeholder communication
  • Order management system
  • Incident management
  • Client onboarding and exit process

PROFESSIONAL SkILLS

  • Problem Solving
  • Creative Thinking
  • Decision Making
  • Communication

Affiliations

  • Singing and Dancing
  • Travelling
  • Cooking

Timeline

Customer Care Specialist

IRON MOUNTAIN
11.2022 - 06.2025

Data Analyst

DAZN
11.2021 - 08.2022

Content Editor

Perform Pvt ltd
11.2018 - 05.2020

Bachelor of Commerce -

Canara College

Pre-University Course -

Sharada Vidyalaya Kodialbail

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Lahari Bangera