Lahin Punnakkal

Information Technology – End User Support / Desktop/Server Support / Network/Security Support/Special Projects.

End User / Desktop / Leadership Support

• manage the information technology needs and systems of the employees.
• installing and upgrading software.
• ensuring systems security and troubleshooting computer issues and manage backups.
• carry out departmental policies, and procedures.
• manage general activities related to IT products and providing services.
• installing, configuring, and monitoring computer hardware, software, systems, networks printers and scanners.
• providing technical support across the company (in person or over the phone).
• coordinating meetings with internal and external teams - Video Conference, WebEx, Zoom etc.
• diagnose, repair, replace and maintain hardware and software components.
• testing new technology.
• vendors - raise POs for new and replacement equipment, check bills and submit to finance department and follow up timely payments.
• maintaining records of IT department bills for Audit.
• daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• setting up accounts for new email Id's.

Server Administration

• Monitoring /CUCM/ESXI/VSOM/UCS/CUCA servers.
• Administration of Windows Active Directory Servers.
• Installing, maintaining, and taking backups of Windows server and VM’s.
• Maintaining Tally server and backups.
• Administration of CUCM and VSOM Servers.
• monitoring and maintaining phone billing software for land lines

Network Administration

• coordinating with internal & external Network teams for resolving the issues.
• coordinating, monitoring, and troubleshooting with ISP Providers.
• monitoring and troubleshooting all APS.
• managing and troubleshooting Automation devices.
• create New Users, troubleshooting and managing VOIP devices.
  Network / End User Security Administration
• configuring, monitoring, and maintaining security phones.
• Administration and handling of SOPHOS Anti-Virus for all the employee’s systems.
• monitoring and maintaining CCTV device and backups

End User / Desktop / Leadership Support.

• manage the information technology needs and systems of the employees
• installing and upgrading software
• ensuring systems security and troubleshooting computer issues and manage backups
• carry out departmental policies, and procedures
• manage general activities related to IT products and providing services
• installing, configuring, and monitoring computer hardware, software, systems, networks printers and scanners
• providing technical support across the company (in person or over the phone)
• diagnose, repair, replace and maintain hardware and software components
• testing new technology
• vendors - raise POs for new and replacement equipment, check bills and submit to finance department and follow up timely payments
• maintaining records of IT department bills for Audit
• daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines

Network / End User Security Administration

• configuring, monitoring, and maintaining security phones
• Administration and handling of SOPHOS Anti-Virus for all the employee’s systems
• monitoring and maintaining CCTV device and backups

• manage the information technology needs and systems of the employees
• installing and upgrading software
• ensuring systems security and troubleshooting computer issues and manage backups
• carry out departmental policies, and procedures
  manage general activities related to IT products and providing services
• installing, configuring, and monitoring computer hardware, software, systems, networks printers
  and scanners
• diagnose, repair, replace and maintain hardware and software components
• testing new technology
• vendors - raise PO's for new and replacement equipment
• daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines