Lahooth Imrahn
Bengaluru,KA
Summary
Results‑driven professional with 4+ years of experience in Amazon EU Seller Support and E‑commerce account operations, followed by hands‑on development experience in web technologies (.NET, C#, SQL Server) from earlier roles. Strong background in managing large‑scale seller ecosystems, improving operational efficiency, and delivering customer‑centric solutions. Now transitioning into Dynamics 365 CRM development with proven backend, API, and data‑driven problem‑solving capabilities. A quick learner with strong analytical thinking, ready to contribute to CRM customization, workflows, plugins, and integrations.
Overview
10
10
years of professional experience
Work History
E-commerce Manager
DOM Ventas
02.2025 - 05.2025
- Managed 500+ seller accounts across Amazon, Flipkart, and Meesho with end‑to‑end operational ownership.
- Optimized order fulfillment, logistics coordination, and return defect reduction through data analysis.
- Used SQL-based insights and reporting dashboards to monitor account health and performance KPIs.
- Collaborated with internal teams to improve listing quality, inventory planning, and campaign performance.
- Implemented automation ideas for repetitive workflows using scripts and rule‑based triggers.
- Developed and executed comprehensive e-commerce strategies to enhance online revenue growth.
- Analyzed market trends and customer behavior to refine product offerings and improve user experience.
Seller Support Associate
Amazon EU Marketplace
07.2021 - 10.2024
- Resolved 1200+ monthly technical issues related to listings, payments, catalogue merges, API integrations, and account health.
- Coordinated with internal teams such as the Catalogue, Feed, and Tech teams to resolve backend system errors.
- Analyzed SQL-based internal reports to identify listing suppression patterns and improve operational SLAs.
- Contributed to defect reduction and improved seller satisfaction for EU marketplaces (DE, UK, ES, FR, IT).
- Developed strong debugging and problem‑solving skills dealing with system behaviors, rules engines, and automated workflows.
- Resolved seller inquiries regarding account management and product listings to enhance seller satisfaction.
- Analyzed seller performance metrics to identify trends and provide actionable feedback for improvement.
Web Developer
Appko Technologies
02.2015 - 12.2018
- Developed and maintained dynamic web applications using C#, ASP.NET, and ADO.NET across diverse business domains.
- Designed and implemented REST APIs and SQL‑driven modules to optimize data performance.
- Worked in Agile sprints to deliver high‑quality backend features and UI improvements.
- Conducted unit testing, debugging, and deployment activities on IIS.
- Improved response time by 30% through optimized SQL queries and caching strategies.
- Projects: GoForFish (Ordering System), Luxury Carz (Rental Platform), MRC Harmony (Sports Club Inventory Management).
- Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
- Collaborated with cross-functional teams to define project scope and deliverables.
Education
B.E. - Electrical, Electronics And Communications Engineering
P.S.R. Engineering College
Sevalpatti05-2014
Skills
- C#
- ASPNET
- ADONET
- SQL Server
- REST APIs
- Web Application Development
- Dynamics CRM
- Customization
- Workflows
- Web API
- Power Platform
- HTML
Project
NewsFlash Hub, Automated News Portal, Python, JS, SEO, Netlify, https://newsflashhub.netlify.app/ Inventory & Order Tracker, FastAPI + PostgreSQL AI‑Powered Resume Analyzer, FastAPI + Streamlit URL Shortener, FastAPI + Redis (Google SDE Portfolio Project)
Disclaimer
I hereby declare that the above information is true and that all experience listed is 100% genuine.
Timeline
E-commerce Manager
DOM Ventas
02.2025 - 05.2025
Seller Support Associate
Amazon EU Marketplace
07.2021 - 10.2024
Web Developer
Appko Technologies
02.2015 - 12.2018
B.E. - Electrical, Electronics And Communications Engineering
P.S.R. Engineering College