Laila Rivera
Gary
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
6
6
years of professional experience
Work History
Clerk/Dispatcher
CWS Dedicated
Gary
05.2024 - 05.2025
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Utilized computer software programs to create reports, labels and forms
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered customer inquiries via phone and email.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Entered data into computer systems accurately and efficiently.
Machine Operator
Flex-N-Gate
Chicago
07.2023 - 04.2024
- Collaborate with other departments when necessary for successful completion of projects.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Set up and operate machine tools to produce precision parts and instruments.
- Unload finished products from machines onto conveyors or other transport systems.
- Adjust machine settings to complete tasks accurately.
- Performed regular maintenance on machines to ensure optimal performance.
- Prepared machine for production processes by equipping with required tools and parts.
Customer Service Representative
Luxury Developmental Properties
Houston
07.2019 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Updated resident data into property management software system daily.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
High School Diploma -
East Chicago Central Highschool
East Chicago, IN06-2019
Skills
- Data entry
- Customer service
- Document verification
- Software utilization
- Communication skills
- Team collaboration
- Problem solving
- Telephone etiquette
- Proofreading
- Cash handling
- Customer satisfaction
- Typing speed
- Scheduling
- Machine operation
- Quality control
Languages
English
Professional
Timeline
Clerk/Dispatcher
CWS Dedicated
05.2024 - 05.2025
Machine Operator
Flex-N-Gate
07.2023 - 04.2024
Customer Service Representative
Luxury Developmental Properties
07.2019 - 05.2023
High School Diploma -
East Chicago Central Highschool