Laishram Somorjit Singh
DLF Phase 3 U Block Sector 24 Street 59 Gurgaon Haryana
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Concentrix, TARGET Process
GURGAON
2024.07 - Current
- Generated reports to track customer satisfaction levels.
- Responded to customer inquiries via chat.
- Certificate of Achievement - New Talent Trailblazer
Survey Investigator
Xeam Ventures Private Limited
Mohali
2021.12 - 2022.08
Education
B Tech - Computer Science And Engineering
National Institute of Technology Manipur
Langol, Imphal West2020-06
Higher Secondary Examination - Science
Meci Explorer Academy
Changangei, Imphal 2016-05
High School Leaving Certificate Examination -
The Little Master English Higher Secondary School
Shamurou, Imphal West 2014-06
Skills
- Excellent verbal communication
- Active listening
- Problem-solving
- Adaptability
- Time management
- Teamwork
- Customer-Service oriented
- Basic knowledge of some programming language, c programming, python etc
- Good Typing speed
Languages
Manipuri
First Language
English
Advanced
C1
Hindi
Elementary
A2
Timeline
Customer Support Executive
Concentrix, TARGET Process
2024.07 - Current
Survey Investigator
Xeam Ventures Private Limited
2021.12 - 2022.08
B Tech - Computer Science And Engineering
National Institute of Technology Manipur
Higher Secondary Examination - Science
Meci Explorer Academy
High School Leaving Certificate Examination -
The Little Master English Higher Secondary School