Overview
Work history
Education
Skills
Languages
Timeline
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Laith Alharbi

Laith Alharbi

Dubai,UAE

Overview

11
11
years of professional experience

Work history

Senior Operations Lead

Amazon Visual Innovations
Dubai, UAE
10.2021 - Current
  • Led cost-saving defect reduction project, achieving >$300K in operational efficiencies and global financial savings.
  • Developed and deployed SQL-based productivity queries, generating weekly savings of 250 hours in H1 through scan time analysis.
  • Launched Timeliness Project to enforce SLAs for image-less products, increasing TAT to 95%+.
  • Drove Ops Savings Project by training operations staff in creative workflows, reducing video production time and saving ~$25K in H1.
  • Delivered S&OP forecasting solutions to resolve warehouse constraints, preventing peak-period production pauses.
  • Manage warehouse operations, overseeing inbound, outbound, inventory accuracy, and defect resolution to support daily fulfillment.
  • Lead end-to-end production planning, including live streams, editorial pipeline, and freelancer management.
  • Supervise and coach a team of 10 Operations Specialists.
  • Present weekly business reviews (WBRs) to senior leadership, using KPIs to drive continuous improvement.
  • Designed and implemented Standard Operating Procedures (SOPs) to optimize cross-team efficiency, quality, and throughput.

Operations Manager

Repeat App
Dubai, UAE
01.2020 - 10.2021
  • Led Operations team of 5; managed KPIs.
  • Drove 15% sales growth by standardizing visual content for restaurant promotion on a food aggregator app, improving visibility and operations efficiency.
  • Launched training program for partners; improved order accuracy by 35%, cut complaints by 25%.
  • Introduced tiered vendor segmentation, boosting retention and driving 20% revenue growth.
  • Owned After-Sales Operations; managed escalations, SLAs, and vendor satisfaction.
  • Performed data analysis to drive strategy and enable process automation.

Operations Manager

Peoples Bank
Seattle, USA
10.2017 - 12.2019
  • Revamped and authored new compliance frameworks, streamlining controls and reducing policy violations by 15%.
  • Drove 18% increase in customer volume through community outreach via Chamber of Commerce representation.
  • Led team of 4 tellers and Relationship Managers, ensuring accountability and smooth daily operations.
  • Conducted performance analysis, identified inefficiencies, and implemented process improvements.

Financial Advisor

Boeing - Credit Union
Seattle, USA
02.2016 - 10.2017
  • Achieved top salesperson title across a district of 15+ branches.
  • Received an award for exceptional interpersonal relationship management with clients.

Data Analyst

Forbes Magazine
Dubai, UAE
09.2014 - 03.2015
  • Assisted in organizing Forbes award ceremonies and events, including the (1) Top 200 Most Powerful Arab Women and, (2) Top 100 Saudi Entrepreneurs List.
  • Created a set of criteria for assessing candidates in accordance with Forbes' standards for calculations and rankings.

Education

Bachelor of Business Management -

City University of Seattle
Seattle, USA

Business Management -

Bellevue College
Seattle, USA

Skills

  • Excel (highly proficient)
  • Basic SQL (in training)
  • AI for Operations (Beginner Level)
  • Tableau
  • Data Analysis
  • People Manager
  • 5S Auditing

Languages

English, Arabic
Native language

Timeline

Senior Operations Lead

Amazon Visual Innovations
10.2021 - Current

Operations Manager

Repeat App
01.2020 - 10.2021

Operations Manager

Peoples Bank
10.2017 - 12.2019

Financial Advisor

Boeing - Credit Union
02.2016 - 10.2017

Data Analyst

Forbes Magazine
09.2014 - 03.2015

Bachelor of Business Management -

City University of Seattle

Business Management -

Bellevue College

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Laith Alharbi