LaJoy Smith

• Operated and maintained data entry systems to ensure accurate information processing.
• Conducted routine data audits to identify discrepancies and improve data integrity.
• Collaborated with team members to streamline data collection processes for enhanced efficiency.
• Call parents to update them on kids attendance
• Take calls to excuse absences
• Hold meetings with students
• answering multiple phone lines

Patrols and monitors assigned areas of the school buildings, grounds and parking lots to deter detect, report and stop violations of the law and/or school board policies.

Detects, investigates and reports unauthorized or suspicious persons, vehicles and activities.

Assists administrators and staff in crisis and emergency situations.

Supervises and directs pupil movement.

Notifies the supervisor, administrative staff, police, fire department, or other appropriate authorities of security or emergency situations.

Conducts searches when directed to do so, lockers and etc .

Investigates student violations of school board policies and prepare reports of the resultWorks with school administrators and law enforcement in handling serious student offenses and law violations.Testifies in court and at School Board Disciplinary Control Panels hearings as required.

Assists with fire drills and other emergency building evacuations.

Supervises classroom behavior in lieu of faculty.

Maintain security records, logs and reports.Attends and successfully completes all staff development training as required by state law of directed by the Public Service Department.

Abides by Public Service Department guidelines, directives and post orders.

Reads and responds to email communications.

Models nondiscriminatory practices in all activities.

Performs other related duties as assigned by supervisor, principal or other appropriate administrator.

• Supervised daily operations to ensure compliance with regulatory standards and organizational policies.
• Trained and mentored staff to enhance performance and improve service delivery effectiveness.
• Developed and implemented workflow improvements, resulting in streamlined processes across departments.
• Collaborated with multidisciplinary teams to coordinate patient care and treatment plans effectively.
• Conducted regular performance evaluations, providing feedback to foster professional development among team members.
• Managed scheduling and resource allocation to optimize staff productivity and service quality.
• Oversaw incident reporting processes, ensuring timely resolution of issues while maintaining safety protocols.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Schedule
• Interviews
• Drug screens
• 
  

• Passenger Assistance: Checking in passengers, issuing tickets, processing baggage, and guiding travelers at gates.
• Problem Resolution: Rebooking flights, resolving baggage issues, and addressing flight delays, cancellations, or upgrades.
• Customer Communication: Answering questions regarding policies, schedules, and navigating MileagePlus accounts.
• Safety & Compliance: Maintaining compliance with FAA and company safety policies while facilitating boarding and special services.
• Operational Support: Using computerized reservation systems to manage client, and collaborating with gate agents and flight crews.

• Supervised customer service team, ensuring adherence to quality standards and operational procedures.
• Implemented training programs for new staff, enhancing service delivery and team performance.
• Resolved escalated customer issues, fostering positive relationships and improving satisfaction levels.
• Analyzed customer feedback to identify trends, driving continuous improvement in service offerings.
• Streamlined workflows by introducing process improvements, increasing overall efficiency of operations.
• Collaborated with management on strategic initiatives to enhance customer engagement strategies.
• Developed and maintained reporting systems for tracking team performance and productivity metrics.
• Mentored junior staff, promoting professional development and a culture of excellence within the team.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.