LAJULI SEN
New Delhi
Summary
To strive for good learning experience for enhancing my skills and abilities. In my opinion positive attitude and willingness to work hard are the necessary catalyst for success. I wish to grow personally & professionally along with the corporate ladder, while I contribute effectively to the organization. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
EMOHA ELDER CARE
03.2024 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Communicated effectively with family members on progress of client's health condition.
- Respected the privacy, dignity and confidentiality of each client served.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Built strong and trusting rapport with clients and loved ones.
- Consulted with client care team to continually update care plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
Senior Collections Representative
PHOCKET INFOTECH
09.2021 - 02.2024
- Assisted customers in setting up payment plans to ensure timely payments were made.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Prepared and mailed out demand letters and other necessary correspondence.
- Accepted and processed customer payments and applied toward account balances.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Monitored debtor accounts for changes in status or payment arrangements.
- Received payments and posted amounts to customer accounts.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Processed returned checks, refunds, adjustments and other transactions as needed.
- Maintained accurate records of collections activities and payments received.
Education
MBA - Banking And Finance
MANIPAL UNIVERSITY OF JAIPUR
07-2023
Bachelor of Arts - Political Science
DESH BANDHU COLLEGE
09-2018
12th -
ST. MARY'S PUBLIC SCHOOL
05-2018
Skills
- Debt management
- Repayment plan structuring
- Billing and collections best practices
- Repayment negotiations
- Delinquent account management
- Collections process improvement
- Collections regulatory guidelines
- Complaint resolution
- Quality assurance controls
- Critical thinking
- Empathy and patience
- Positive and professional
- Inbound and outbound calling
- Verbal and written communication
Languages
- Hindi
- English
- Bengali
Personal Information
- Date of Birth: 05/15/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Customer Service Representative
EMOHA ELDER CARE
03.2024 - Current
Senior Collections Representative
PHOCKET INFOTECH
09.2021 - 02.2024
MBA - Banking And Finance
MANIPAL UNIVERSITY OF JAIPUR
Bachelor of Arts - Political Science
DESH BANDHU COLLEGE
12th -
ST. MARY'S PUBLIC SCHOOL
Similar Profiles
Uday SainiUday Saini
Kitchen Hand at Aegies Age CareKitchen Hand at Aegies Age Care
NEERJA SINGHNEERJA SINGH
Assistant Manager- Quality at EMOHA- Elders CareAssistant Manager- Quality at EMOHA- Elders Care
Christine BennettChristine Bennett
Certified Nursing Assistant at The Keys Home Care & Elder CareCertified Nursing Assistant at The Keys Home Care & Elder Care