Lakhan Karangiya

Implemented and supported Netskope Cloud Exchange (CE), an extensible integration platform that leverages Netskope telemetry, threat intelligence, and risk scores to strengthen the enterprise security posture.

Deployed and managed CE in a Linux-based Docker environment with a modular architecture of core code and plugins, maintained by each customer.

Configured CE to automate policy enforcement, streamline service ticket creation, and export security event logs, improving operational efficiency and security response times.

Collaborated with cross-functional teams and customers to integrate CE with third-party security tools, ensuring seamless data exchange, and improved visibility.

Provided technical guidance, troubleshooting, and training to optimise CE deployments and maximise platform adoption.

As a Support and Implementation Engineer, I specialise in deploying and maintaining Network Monitoring Systems and IT Service Management (ITSM) solutions, with a strong focus on the Motadata platform. My role involves working directly with customers to resolve complex technical issues, ensuring seamless platform performance, and customer satisfaction.

Led multiple on-site product deployments, providing hands-on configuration and training to empower customers to fully utilise the platform.

Delivered expert technical support, troubleshooting, and resolving diverse customer issues in real time.

Gained in-depth expertise in network monitoring and ITSM solutions, driving product adoption, and customer success.

Mentored and trained new team members, fostering a culture of continuous learning, and technical excellence.

Built trusted relationships with customers, acting as a key point of contact for implementation, and ongoing technical support.

Advised senior management on facilities needs and delivered ongoing operational support.

Trained employees on new software and mobile applications essential for project execution and daily operations.

Provided troubleshooting support for application-related issues to ensure smooth workflow.

Managed and maintained all IT equipment, ensuring optimal functionality and minimal downtime.

Oversaw IT inventory, ensuring accurate tracking and availability of resources.

Managed smart street light dashboard to ensure optimal system performance.

Created detailed reports on system usage and performance metrics.

Monitored sensor health to facilitate timely maintenance and operational reliability.

Led team focused on sensor upkeep and troubleshooting activities.

Enhanced system efficiency through continuous monitoring and targeted improvements.

Achieved service time and quality targets consistently across operations.

Identified issues, analyzed data, and provided effective solutions to enhance operations.