Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
LAKHAN  SAINI

LAKHAN SAINI

Jodhpur

Summary

experience in data analysis, campaign planning and customer segmentation.

Demonstrates talent for leveraging CRM tools and data insights to drive customer

engagement and improve customer satisfaction. Keeps tuned in to customer

expectations to achieve ultimate satisfaction. Focused individual skilled in

managing, securing and maintaining data. Smoothly prioritises tasks and

identifies errors impacting data accuracy, completeness and use. Committed to

verifying data integrity and practising confidentiality procedures. Astute Claims

Handler achieving fair customer outcomes through focused claims handling,

processing and resolution. Organised and methodical to manage high-volume

caseloads within target settlement timeframes. Meticulous and accurate in

documentation for reliable reference.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Reporting Officer

CULTIVATOR PHYTO LAB PVT. LTD
10.2023 - Current

• Maintained compliance with company standards and legal requirements.

• Compiled monthly journal entries into general ledger system.

Tracked expenses and inventory purchases against budget guidelines to

maintain financial controls.

Implemented updated productivity, quality and customer-service standards to

improve company financial standing.

• Managed payroll operations for team of employees.

• Applied advanced Excel skills to efficiently analyse large data sets.

• Collaborated with business management to set and control annual budgets.

Back Office Executive

Mayank Equipment JCB Pvt Ltd
08.2020 - 09.2023

• Monitored and updated stock levels and inventory databases.

• Assisted staff with maintaining manual and computerised records.

• Assisted in drafting expenditure reports to submit to manager.

• Managed maintenance and repairs of office facilities and equipment.

Checked calendars for availability and scheduled staff meetings for

department.

Organised team building activities to cultivate professional relationships with

staff.

• Prioritised incoming communications to filter out basic requests and minimise

DATA ANALYST

RD MOTORS
07.2018 - 07.2022

• Analysed management issues to assess productivity and suggest math-based

solutions.

Entered information into data storage and data retrieval systems for

processing.

Planned and organising surveys and other statistical collections for data

analysis.

• Designed questionnaires to support logical data acquisition and analysis.

CRM ASSISTANT

Sanghi Brother's Indore Pvt Ltd
04.2017 - 05.2018

• Listened actively to offer accurate information and best solution to their needs.

• Advised customers on availability, pricing and location of products.

• Applied conflict management to stressed and concerned customers.

• Recorded information about inquiries and complaints within internal database.

Education

BBA - Computer Science

JNVU
Jodhpur

Skills

CRM platforms proficiency

Project processing

Staff engagement techniques

Relationship building

Customer engagement

Leadership

Programme development

MS Office

Warrenty clam

Customer relationship management

Team developm

Certification

• Tally

• Basic Computer Cours

• RS-CIT

• Data Entry

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Reporting Officer

CULTIVATOR PHYTO LAB PVT. LTD
10.2023 - Current

Back Office Executive

Mayank Equipment JCB Pvt Ltd
08.2020 - 09.2023

DATA ANALYST

RD MOTORS
07.2018 - 07.2022

CRM ASSISTANT

Sanghi Brother's Indore Pvt Ltd
04.2017 - 05.2018

BBA - Computer Science

JNVU
LAKHAN SAINI