experience in data analysis, campaign planning and customer segmentation.
Demonstrates talent for leveraging CRM tools and data insights to drive customer
engagement and improve customer satisfaction. Keeps tuned in to customer
expectations to achieve ultimate satisfaction. Focused individual skilled in
managing, securing and maintaining data. Smoothly prioritises tasks and
identifies errors impacting data accuracy, completeness and use. Committed to
verifying data integrity and practising confidentiality procedures. Astute Claims
Handler achieving fair customer outcomes through focused claims handling,
processing and resolution. Organised and methodical to manage high-volume
caseloads within target settlement timeframes. Meticulous and accurate in
documentation for reliable reference.
• Maintained compliance with company standards and legal requirements.
• Compiled monthly journal entries into general ledger system.
Tracked expenses and inventory purchases against budget guidelines to
maintain financial controls.
•
Implemented updated productivity, quality and customer-service standards to
improve company financial standing.
•
• Managed payroll operations for team of employees.
• Applied advanced Excel skills to efficiently analyse large data sets.
• Collaborated with business management to set and control annual budgets.
• Monitored and updated stock levels and inventory databases.
• Assisted staff with maintaining manual and computerised records.
• Assisted in drafting expenditure reports to submit to manager.
• Managed maintenance and repairs of office facilities and equipment.
Checked calendars for availability and scheduled staff meetings for
department.
•
Organised team building activities to cultivate professional relationships with
staff.
•
• Prioritised incoming communications to filter out basic requests and minimise
• Analysed management issues to assess productivity and suggest math-based
solutions.
•
Entered information into data storage and data retrieval systems for
processing.
•
Planned and organising surveys and other statistical collections for data
analysis.
•
• Designed questionnaires to support logical data acquisition and analysis.
• Listened actively to offer accurate information and best solution to their needs.
• Advised customers on availability, pricing and location of products.
• Applied conflict management to stressed and concerned customers.
• Recorded information about inquiries and complaints within internal database.
CRM platforms proficiency
Project processing
Staff engagement techniques
Relationship building
Customer engagement
Leadership
Programme development
MS Office
Warrenty clam
Customer relationship management
Team developm
• Tally
• Basic Computer Cours
• RS-CIT
• Data Entry