Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Websites
Timeline
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Lakhan Sharma

Nangal

Summary

Passionate and creative Customer support/Community specialist with can-do attitude and energetic personality. With four years of experience in the Forex Broker industry, I have cultivated a robust skill set encompassing CFDs, Forex, cryptocurrencies, and market news analysis. My expertise extends to various facets of client relations, including customer support, social media management, query resolution, and addressing trader concerns. I excel in providing exceptional support and adeptly handling challenges to ensure client satisfaction and operational efficiency within the brokerage environment.

Overview

3
3
years of professional experience

Work History

Social Media and Reputation Management

Dataduck
Limassol
08.2022 - 04.2024
  • Created daily content calendars for multiple accounts with the goal of increasing followership and website traffic.
  • Developed, executed and monitored social media campaigns to boost brand awareness and engagement.
  • Conducted keyword research using tools such as Adwords Keyword Planner and SEMrush.
  • Researched industry trends, competitors' strategies and best practices related to social media marketing.
  • Built relationships with influencers by responding quickly to their comments or questions posted on social channels.
  • Developed, implemented and managed reputation-enhancing strategies for clients.
  • Monitored online conversations to identify potential issues or opportunities for engagement.
  • Conducted research on topics relevant to client's reputation goals.
  • Analyzed consumer sentiment by tracking and interpreting social media data.
  • Managed crisis communications plans and responses when necessary.
  • Tracked media coverage related to client's reputation goals and created reports detailing results of efforts over time.

Customer Support and Community Specialist

Teamwhale
Belgrade
04.2021 - 07.2022
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Created detailed reports on customer feedback for management review.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Developed and implemented strategies to increase community engagement.
  • Created content for social media platforms to engage the community.
  • Maintained relationships with influencers in the industry.
  • Performed regular maintenance of all social media accounts.
  • Collaborated with other departments to ensure customer satisfaction.

Education

Bachelor of Science - Computer And Information Sciences

Punjab Technical University
Jalandhar
07-2014

Skills

  • Community Engagement
  • Customer Engagement
  • Customer service excellence
  • Complaint Handling
  • CRM Software
  • Forex Trading/CFDs support
  • Social media expertise
  • Crisis Management
  • Reputation Management
  • Brand Messaging

Affiliations

Familiarity with Social media, love to handle customer queries, and CRM Knowledge like Jira, Salesforce, etc

I have knowledge of excel, spreadsheets, Canva design, and VPN too.

Languages

Hindi
First Language
English
Advanced (C1)
C1
Urdu
Elementary (A2)
A2

Accomplishments

  • I have strong Upwork profile which express my knowledge. Here is the link: https://www.upwork.com/freelancers/~014a37bbef2ed50244

Timeline

Social Media and Reputation Management

Dataduck
08.2022 - 04.2024

Customer Support and Community Specialist

Teamwhale
04.2021 - 07.2022

Bachelor of Science - Computer And Information Sciences

Punjab Technical University

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Lakhan Sharma