Lakhan Singh
Jaunpur
Summary
With over 15 years of experience in Operations Management, F & B Operations, Customer Relationship Management and People Management in Hospitality industry. Proficient in managing menu planning, inventory management and maintenance of a hygienic environment in the restaurant and kitchen. Excellent communication, interpersonal, relationship management and problem solving skills.
Overview
15
15
years of professional experience
Work History
Sr. Restaurant Manager
Hotel Castillo Varanasi
01.2025 - 09.2025
- Led daily operations ensuring exceptional service and guest satisfaction across all dining areas.
- Developed and implemented staff training programs to enhance performance and operational efficiency.
- Managed inventory control systems, optimizing stock levels and reducing waste across the restaurant.
- Collaborated with culinary teams to design seasonal menus aligned with customer preferences and trends.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Collaborated with executive chef to design innovative menu options that catered to diverse tastes.
Sr.Restaurant Manager
Hotel Rivatas by Ideal Varanasi
05.2021 - 12.2024
- Supervising Restaurant Operations; inclusive of formulating & implementing the department’s Standard Operating Procedures.
- Handling Food & Beverage, Formal Dining Reservations and coordinating with guests for resolving their concerns / needs.
- Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.
- Managing all aspects of service management involving ambience.
- Operations Management:
- F & B Operations:
- Planning menu for an expensive repertoire of menus along with portion standardization.
- Handling all aspects of restaurant management including monitoring food production and aesthetic presentation of food & beverages.
- Maintaining quality and consistency of food for enhancing guest satisfaction.
- Inventory, Equipment & Quality:
- Directing the inventory for all types of Small Ware, Cutlery / Crockery, Bond items & other food supplies.
- Conducting hygiene inspections and conveying feedback to operating staff for any discrepancies found in standardised norms.
- Performing regular / physical check for inventories of food & bar supplies, assessing projected needs and ordering food & bar supplies for daily operations.
- Customer Relationship Management:
- Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements.
- Delivering high-value services to clients for exalting their satisfaction levels.
- To dazzle and delight the customer with highest quality of hotel products, Food & Beverages experiences and above all exceptional service standards.
- Team Management:
- Imparting training staff, making duty roasters, setting objectives for entire team.
- Monitoring the performance of multi-skilled work force and conceptualising need-based training programs for their overall career development.
- Recognizing the staff by giving incentives; delivering high quality standards through continuous supervision and training.
- Conducting practical and theoretical training programs, to enhance skills and motivational levels.
Restaurant Manager
Hotel Rivatas by Ideal Varanasi
09.2018 - 05.2021
F&B Executive
Hotel Rivatas by Ideal Varanasi
11.2015 - 08.2018
Captain
Hotel Rivatas by Ideal Varanasi
09.2012 - 10.2015
Steward
Hotel Radisson Varanasi
08.2010 - 04.2012
Education
Three Years Degree - Hotel Management
COMS Varanasi
Varanasi Uttar Pradesh India04-2010
Intermediate - undefined
J P Mehta Inter college
Secondary Education - undefined
Ramrup sarvoday trilochan mahadev
Skills
- Know all about following software systems used in hotels
- Showman POS, MMS, PMS, IDS etc
Accomplishments
- Awarded as a best employee of the month at Radisson Hotel.
- Achieved an appreciation letter by General Manager in Ramada hotel, Varanasi.
- Achieved an appreciation letter by hotel for my good work.
Languages
English
Hindi
Bhojpuri
HOBBIES
Playing indoor & outdoor games., Listening music & travelling.
Disclaimer
I assure you that if given a chance to prove my abilities, I shall put my best. Date : Place : (Lakhan Singh)
PERSONAL DOSSIER
- Date of Birth: 1990-03-14
- Address: Vill. : Dharaon | Po – Dharaon Dist : Jaunpur | Pin 222002 Uttar Pradesh , India
Timeline
Sr. Restaurant Manager
Hotel Castillo Varanasi
01.2025 - 09.2025
Sr.Restaurant Manager
Hotel Rivatas by Ideal Varanasi
05.2021 - 12.2024
Restaurant Manager
Hotel Rivatas by Ideal Varanasi
09.2018 - 05.2021
F&B Executive
Hotel Rivatas by Ideal Varanasi
11.2015 - 08.2018
Captain
Hotel Rivatas by Ideal Varanasi
09.2012 - 10.2015
Steward
Hotel Radisson Varanasi
08.2010 - 04.2012
Intermediate - undefined
J P Mehta Inter college
Secondary Education - undefined
Ramrup sarvoday trilochan mahadev
Three Years Degree - Hotel Management
COMS Varanasi