Lakhan Singh
IT Consultant
New Delhi,New Delhi
Summary
Highly accomplished IT professional with 20+ years of experience in leading end-to-end
project implementations and expertise in Agile Project Management. Skilled in Multi-Cloud
Architecture and DevOps, with proficiency in building comprehensive cloud infrastructure on
AWS, Azure, and GCP. Well-versed in infrastructure-as-code using Terraform and
CloudFormation, and experienced in orchestration with Kubernetes. Proven success in
creating scalable, fault-tolerant solutions tailored to meet enterprise goals and requirements.
Experienced in Microsoft ERP, Business Central, Navision, Axapta with a strong background
in credit and sales management in the insurance and banking industries. Results-driven and
committed to achieving customer satisfaction and exceeding business goals.
Overview
22
22
years of professional experience
3
3
Certificates
18
18
years of post-secondary education
Work History
IT – Consultant
IT Solutions
08.2014 - Current
- Managed multiple accounts and teams as a Project Manager, ensuring timely completion of projects within budget and scope
- Conducted client meetings to gather functional requirements, conducted gap-fit analysis, created design documents, executed data migration, conducted User
- Acceptance Testing (UAT), provided training to end-users, facilitated final data migration, and provided Go-Live support, resulting in successful project outcomes
- Successfully rolled out Microsoft Dynamics NAV/Business Central ERP implementations for global clients, resulting in improved business processes and increased efficiencies
- Collaborated with technical teams to understand and develop solutions for complex issues, resulting in timely and effective resolutions
- Tested upgrade objects and delivered them to clients, providing accurate estimates for each task and development, ensuring project timelines were met
- Provided workarounds to issues/tickets shared by clients and resolved them for the latest version of Navision or Business Central, ensuring client satisfaction
- Created functional specific documents for clients to better understand the solutions' functionality, resulting in improved user adoption and satisfaction
- Analyzed customization and integration requests, ensuring high-quality customization requests and seamless integrations
- Served as a key implementation member for the Finance, Sales, Purchase module, and its integration, ensuring successful implementations and improved business processes.
IT - Manager
Aerens GoldSouk International Ltd
09.2010 - 07.2014
- Managed ERP support and maintenance, educating users and coordinating with cross-functional teams to ensure optimal performance and desired results
- Created master data templates for chart of accounts, vendors, customers, items, fixed assets, and other masters, streamlining processes and enhancing efficiency
- Installed and configured ERP systems (Microsoft Dynamics Axapta 4.0 and 2009), managing administration module, rights management, database management, backup, and restoration, ensuring smooth operations and data security
- Collaborated with senior management and department heads to identify technology needs and priorities, aligning IT strategies with business objectives
- Managed IT infrastructure and teams, including hardware, software, network, and security systems, ensuring high availability, reliability, and scalability
- Developed and implemented IT policies, procedures, and best practices to ensure security, availability, and reliability of systems and data, ensuring compliance with industry standards and regulations
- Managed vendor and third-party relationships, negotiating contracts, SLAs, and service agreements, ensuring cost-effectiveness and quality service delivery
- Provided leadership and mentorship to IT staff, fostering a positive and productive work environment, resulting in increased employee engagement and performance.
Trainee
Keysoft Solutions Pvt. Ltd
08.2008 - 01.2009
- Worked as a BI & DW Trainee with six months of experience in Cognos, Informatica,
- Business Objects & Microsoft BI, developing proficiency in BI and DW tools
- Gathered and analyzed client requirements, designing and developing customized BI and DW solutions, leveraging tools such as Cognos, Informatica, Business Objects, and Microsoft BI
- Planned and estimated project tasks and resources to meet client requirements, ensuring timely and cost-effective project delivery
- Created implementation plans for deploying BI and DW solutions, ensuring seamless integration with existing systems and minimal disruption to business operations
- Collaborated with cross-functional teams, including developers, testers, and project managers, to ensure the successful delivery of projects
- Maintained up-to-date knowledge of the latest BI and DW technologies and trends, continuously enhancing skills and expertise
- Conducted user training and support to ensure smooth adoption and utilization of BI and DW solutions, enhancing user productivity and business outcomes
- Developed and maintained documentation of BI and DW solutions, ensuring easy access and knowledge sharing
- Contributed to the development of best practices and standards for BI and DW development and deployment, enhancing efficiency, quality, and consistency.
Asst. Sales Manager
Aviva Life Insurance
10.2006 - 07.2008
- Recruiting a high-performing sales team from the natural market and analyzing their performance and development to ensure monthly targets are met
- Conducting training sessions for the sales team on new products and sales techniques to improve their skills and achieve better results
- Providing daily reports to top management on achievements, areas of improvement, and any setbacks to enhance business performance
- Maintaining an MIS on sales achieved by each advisor and providing feedback for further improvement
- Developing and implementing sales strategies to increase revenue and achieve business goals
- Collaborating with other departments to ensure a smooth sales process, including underwriting, customer service, and claims management
- Providing excellent customer service and resolving any issues that may arise
- Ensuring compliance with company policies, regulatory requirements, and ethical standards
- Staying up-to-date with industry trends, market changes, and competitor activities to make informed decisions and adjustments to sales strategies.
Team Leader
Apnaloan.com
05.2004 - 04.2006
- Managed end-to-end loan sanctioning and disbursal process, ensuring minimal turnaround time and high customer satisfaction
- Successfully led and motivated a team of executives, analyzing their performance and providing development support to improve overall team efficiency and productivity
- Effectively maintained MIS and provided daily reports to top management to identify areas of improvement, mitigate risks and enhance business performance
- Provided comprehensive training and mentoring to team members to enhance their skills and knowledge in the field of home loans, resulting in increased sales and customer satisfaction
- Conducted regular training sessions for the sales team on new products and sales techniques, resulting in improved skills, better results, and increased revenue
- Maintained accurate MIS on sales achieved by each executive and provided constructive feedback for further improvement and development.
Credit Officer
IDBI BANK Ltd
07.2001 - 04.2004
- Collaborated with Credit Manager and Operation Manager to facilitate sanctioning and disbursing of loans with a focus on minimizing turnaround time
- Led and managed a team of seven executives, providing guidance and support to address any issues and analyzing their performance and development
- Maintained Management Information Systems (MIS) and provided daily reports to top management regarding key metrics and areas for improvement to enhance business performance
- Delivered training and mentorship to team members to develop their skills and knowledge in the field of home loans
- Summer Training
- On The Job Trainee in Escorts Corporate & Finance at Faridabad as part of BCA
- Summer Training
- On The Job Trainee in Escorts Railway Equipment Division at Faridabad as part of
- BCA Summer Training.
Education
Advance Certification in Cloud And DevOps E&ICT -
Intellipaat - IIT Guwahati
New Delhi 01.2021 - 10.2022
NPTEL Online Certification.: Cloud computing -
Intellipaat - IIT Guwahati
New Delhi 08.2021 - 04.2022
MBA - IT
IASE University
Faridabad 01.2009 - 12.2010
Bachelor of Computer Applications - Computer Application
D.A.V College
Faridabad 04.1996 - 05.2010
Skills
Project planning and development
undefinedCertification
AWS Solution Architect Associate.
Timeline
NPTEL Online Certification.: Cloud computing -
Intellipaat - IIT Guwahati
08.2021 - 04.2022
Advance Certification in Cloud And DevOps E&ICT -
Intellipaat - IIT Guwahati
01.2021 - 10.2022
IT – Consultant
IT Solutions
08.2014 - Current
IT - Manager
Aerens GoldSouk International Ltd
09.2010 - 07.2014
MBA - IT
IASE University
01.2009 - 12.2010
Trainee
Keysoft Solutions Pvt. Ltd
08.2008 - 01.2009
Asst. Sales Manager
Aviva Life Insurance
10.2006 - 07.2008
Team Leader
Apnaloan.com
05.2004 - 04.2006
Credit Officer
IDBI BANK Ltd
07.2001 - 04.2004
Bachelor of Computer Applications - Computer Application
D.A.V College
04.1996 - 05.2010
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