Lakhan Singh
IT Consultant
New Delhi,New Delhi
Summary
Highly accomplished IT professional with 20+ years of experience in leading end-to-end
project implementations and expertise in Agile Project Management. Skilled in Multi-Cloud
Architecture and DevOps, with proficiency in building comprehensive cloud infrastructure on
AWS, Azure, and GCP. Well-versed in infrastructure-as-code using Terraform and
CloudFormation, and experienced in orchestration with Kubernetes. Proven success in
creating scalable, fault-tolerant solutions tailored to meet enterprise goals and requirements.
Experienced in Microsoft ERP, Business Central, Navision, Axapta with a strong background
in credit and sales management in the insurance and banking industries. Results-driven and
committed to achieving customer satisfaction and exceeding business goals.
Overview
22
22
years of professional experience
3
3
Certificates
18
18
years of post-secondary education
Work History
IT – Consultant
IT Solutions
08.2014 - Current
- Managed multiple accounts and teams as a Project Manager, ensuring timely completion of projects within budget and scope
- Conducted client meetings to gather functional requirements, conducted gap-fit analysis, created design documents, executed data migration, conducted User
- Acceptance Testing (UAT), provided training to end-users, facilitated final data migration, and provided Go-Live support, resulting in successful project outcomes
- Successfully rolled out Microsoft Dynamics NAV/Business Central ERP implementations for global clients, resulting in improved business processes and increased efficiencies
- Collaborated with technical teams to understand and develop solutions for complex issues, resulting in timely and effective resolutions
- Tested upgrade objects and delivered them to clients, providing accurate estimates for each task and development, ensuring project timelines were met
- Provided workarounds to issues/tickets shared by clients and resolved them for the latest version of Navision or Business Central, ensuring client satisfaction
- Created functional specific documents for clients to better understand the solutions' functionality, resulting in improved user adoption and satisfaction
- Analyzed customization and integration requests, ensuring high-quality customization requests and seamless integrations
- Served as a key implementation member for the Finance, Sales, Purchase module, and its integration, ensuring successful implementations and improved business processes.
IT - Manager
Aerens GoldSouk International Ltd
09.2010 - 07.2014
- Managed ERP support and maintenance, educating users and coordinating with cross-functional teams to ensure optimal performance and desired results
- Created master data templates for chart of accounts, vendors, customers, items, fixed assets, and other masters, streamlining processes and enhancing efficiency
- Installed and configured ERP systems (Microsoft Dynamics Axapta 4.0 and 2009), managing administration module, rights management, database management, backup, and restoration, ensuring smooth operations and data security
- Collaborated with senior management and department heads to identify technology needs and priorities, aligning IT strategies with business objectives
- Managed IT infrastructure and teams, including hardware, software, network, and security systems, ensuring high availability, reliability, and scalability
- Developed and implemented IT policies, procedures, and best practices to ensure security, availability, and reliability of systems and data, ensuring compliance with industry standards and regulations
- Managed vendor and third-party relationships, negotiating contracts, SLAs, and service agreements, ensuring cost-effectiveness and quality service delivery
- Provided leadership and mentorship to IT staff, fostering a positive and productive work environment, resulting in increased employee engagement and performance.
Trainee
Keysoft Solutions Pvt. Ltd
08.2008 - 01.2009
- Worked as a BI & DW Trainee with six months of experience in Cognos, Informatica,
- Business Objects & Microsoft BI, developing proficiency in BI and DW tools
- Gathered and analyzed client requirements, designing and developing customized BI and DW solutions, leveraging tools such as Cognos, Informatica, Business Objects, and Microsoft BI
- Planned and estimated project tasks and resources to meet client requirements, ensuring timely and cost-effective project delivery
- Created implementation plans for deploying BI and DW solutions, ensuring seamless integration with existing systems and minimal disruption to business operations
- Collaborated with cross-functional teams, including developers, testers, and project managers, to ensure the successful delivery of projects
- Maintained up-to-date knowledge of the latest BI and DW technologies and trends, continuously enhancing skills and expertise
- Conducted user training and support to ensure smooth adoption and utilization of BI and DW solutions, enhancing user productivity and business outcomes
- Developed and maintained documentation of BI and DW solutions, ensuring easy access and knowledge sharing
- Contributed to the development of best practices and standards for BI and DW development and deployment, enhancing efficiency, quality, and consistency.
Asst. Sales Manager
Aviva Life Insurance
10.2006 - 07.2008
- Recruiting a high-performing sales team from the natural market and analyzing their performance and development to ensure monthly targets are met
- Conducting training sessions for the sales team on new products and sales techniques to improve their skills and achieve better results
- Providing daily reports to top management on achievements, areas of improvement, and any setbacks to enhance business performance
- Maintaining an MIS on sales achieved by each advisor and providing feedback for further improvement
- Developing and implementing sales strategies to increase revenue and achieve business goals
- Collaborating with other departments to ensure a smooth sales process, including underwriting, customer service, and claims management
- Providing excellent customer service and resolving any issues that may arise
- Ensuring compliance with company policies, regulatory requirements, and ethical standards
- Staying up-to-date with industry trends, market changes, and competitor activities to make informed decisions and adjustments to sales strategies.
Team Leader
Apnaloan.com
05.2004 - 04.2006
- Managed end-to-end loan sanctioning and disbursal process, ensuring minimal turnaround time and high customer satisfaction
- Successfully led and motivated a team of executives, analyzing their performance and providing development support to improve overall team efficiency and productivity
- Effectively maintained MIS and provided daily reports to top management to identify areas of improvement, mitigate risks and enhance business performance
- Provided comprehensive training and mentoring to team members to enhance their skills and knowledge in the field of home loans, resulting in increased sales and customer satisfaction
- Conducted regular training sessions for the sales team on new products and sales techniques, resulting in improved skills, better results, and increased revenue
- Maintained accurate MIS on sales achieved by each executive and provided constructive feedback for further improvement and development.
Credit Officer
IDBI BANK Ltd
07.2001 - 04.2004
- Collaborated with Credit Manager and Operation Manager to facilitate sanctioning and disbursing of loans with a focus on minimizing turnaround time
- Led and managed a team of seven executives, providing guidance and support to address any issues and analyzing their performance and development
- Maintained Management Information Systems (MIS) and provided daily reports to top management regarding key metrics and areas for improvement to enhance business performance
- Delivered training and mentorship to team members to develop their skills and knowledge in the field of home loans
- Summer Training
- On The Job Trainee in Escorts Corporate & Finance at Faridabad as part of BCA
- Summer Training
- On The Job Trainee in Escorts Railway Equipment Division at Faridabad as part of
- BCA Summer Training.
Education
Advance Certification in Cloud And DevOps E&ICT -
Intellipaat - IIT Guwahati
New Delhi 01.2021 - 10.2022
NPTEL Online Certification.: Cloud computing -
Intellipaat - IIT Guwahati
New Delhi 08.2021 - 04.2022
MBA - IT
IASE University
Faridabad 01.2009 - 12.2010
Bachelor of Computer Applications - Computer Application
D.A.V College
Faridabad 04.1996 - 05.2010
Skills
Project planning and development
Advanced problem solving
Project support
User training
Effective communication
Software Analysis
Framework Development
Analytical and Critical Thinking
Certification
AWS Solution Architect Associate.
Timeline
NPTEL Online Certification.: Cloud computing -
Intellipaat - IIT Guwahati
08.2021 - 04.2022
Advance Certification in Cloud And DevOps E&ICT -
Intellipaat - IIT Guwahati
01.2021 - 10.2022
IT – Consultant
IT Solutions
08.2014 - Current
IT - Manager
Aerens GoldSouk International Ltd
09.2010 - 07.2014
MBA - IT
IASE University
01.2009 - 12.2010
Trainee
Keysoft Solutions Pvt. Ltd
08.2008 - 01.2009
Asst. Sales Manager
Aviva Life Insurance
10.2006 - 07.2008
Team Leader
Apnaloan.com
05.2004 - 04.2006
Credit Officer
IDBI BANK Ltd
07.2001 - 04.2004
Bachelor of Computer Applications - Computer Application
D.A.V College
04.1996 - 05.2010