Lakhbir Bajwa

• Developed and optimized AI-based chatbot functionality for enhancing user flow and customer satisfaction for a multinational information conglomerate.
• Collaborated with stakeholders to capture requirements, define project scope, and ensure project goals were met.
• Acted as the communication link between technical teams and business units to facilitate the delivery of high-quality solutions.
• Oversee project tracking and documentation using Wiki and Azure DevOps, facilitate stand-up meetings and demos, and conduct capacity planning to ensure efficient resource allocation and project execution.

• Executed duties of Product Manager and Business Analyst, consulting to enhance product offerings, processes, and applications in close collaboration with the C-Suite (composed of CEO, COO, and department heads) in an Agile Scrum framework.
• Developed detailed functional specifications to guide development teams in creating robust software solutions for Website and App revamp (Angular to React).
• Facilitated stand-up meetings, demos, and checkpoint sessions while overseeing scrum activities and capacity planning. Managed Incident handling and enhancement initiatives through Jira, leading a team of junior BAs and UI/UX designers reporting directly to me.
• Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
• Increased team productivity through effective communication, collaboration, and resource management strategies.
• Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.

Key Achievements: -

-Optimized user communication for the Travel vertical, reducing customer support calls by implementing enhanced user notifications and updates.
- Collaborated with UX-UI and Tech teams to identify system gaps and recommend improvements, supporting the platform's successful revamp.
- Led business requirement gathering and documentation and coordination across teams during the transition to React and React Native, improving user experience and performance.
- Initiated and managed the development of Faujibeats.com, a platform providing comprehensive information for military personnel on rules, regulations, and rights.

• Performed Business Analyst role within the regional Supply management team, focusing on gap analysis and enhancement initiatives to optimize business processes and systems.
• Led data-driven strategies and product enhancements discussions with External stakeholders.
• Collaborated with cross-functional teams to document business requirements and support platform migration to modern frameworks, improving overall user experience and performance.