Lakshmi Priya Sekaran
Business Analyst, Product Implementation Engineer
Chennai,TN
Summary
Detail-oriented Business Analyst & Product Implementation Professional with experience in payroll software implementation, stakeholder management, process improvement, and customer support. Proven ability to manage multiple projects, gather and document business requirements, support UAT, and collaborate with cross-functional teams to deliver scalable software solutions. Strong background in client-facing roles, documentation, and Agile environments.
Overview
2
2
years of professional experience
Work History
Senior Business Analyst
EnliteU
04.2025 - 08.2025
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Optimized data access and storage to improve performance of analytics systems.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Partnered with project team members to identify and quickly address problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Business Analyst
Teckonnect Pvt Ltd
03.2025 - 06.2025
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Deployed predictive analytics models to forecast future trends.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Assessed business processes and identified ways to boost improvement.
- Analyzed and assessed functional and organizational activities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Collaborated with upper management to drive strategy and implement new processes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Initiated timely response to emails, voicemails, and written correspondence.
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Generated ad-hoc reports to evaluate specific business requirements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Created data models to support decision-making processes.
- Collaborated with stakeholders to identify business needs and data sources.
Junior Business Analyst
Adrenalin ESystems
03.2024 - 03.2025
- Worked one-on-one with clients to improve functional specifications.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed and maintained data warehouses and data marts to support business operations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Designed and developed data pipelines to acquire, clean and process data.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Implemented business intelligence solutions to increase operational efficiency.
Product Implementation Engineer
Greytip Software Private
02.2023 - 08.2023
- Assisted clients with monitoring all software implementation lifecycles.
- Configured and executed system software changes.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Education
Professional Development Certificates -
- Professional Development Studies: Asana Project Management, 2025
- Data Visualization with Power BI, 2025
Bachelor of Engineering - Information Technology
11-2017
- Final Grade: 65%
- A Low Cost Smart Irrigation Control System - focused on reducing manpower and also for the easy consumption of workload from wherever and whenever the farmer is available.
High School Diploma -
05-2013
Final Grade: 75%
Skills
Requirements gathering
Agile methodology
User acceptance testing
Stakeholder management
Business process mapping
Software development lifecycle
Process development
KPI tracking
Competitive analysis
Project management
Quality assurance
Gap analysis
Team collaboration
Microsoft Office Suite
Business planning
Risk assessment
Test case scenarios
Release planning
CRM systems
Workflow Analysis
Customer needs assessment
Attention to detail
Clear communication
Strategic thinking
Decision-making
Client relationship management
Analytical thinking
Data visualization
Requirements analysis
Documentation
Business requirements
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Business Analyst - EnliteU
04.2025 - 08.2025
Business Analyst - Teckonnect Pvt Ltd
03.2025 - 06.2025
Junior Business Analyst - Adrenalin ESystems
03.2024 - 03.2025
Product Implementation Engineer - Greytip Software Private
02.2023 - 08.2023
Certifications - Professional Development Certificates,
Avinashilingam University - Bachelor of Engineering, Information Technology
Green Park School - High School Diploma,