Diya Agarwal
New Delhi
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
ZARA
New Delhi
02.2017 - Current
- Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
- Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
- Processed payments and maintained accurate drawers to meet financial targets.
Production Engineer
ACO SYSTEMS AND SOLUTION PVT LTD
Bangalore
08.2019 - 12.2025
- Implemented process improvements to enhance workflow efficiency in engineering tasks.
- Developed production schedules to optimize workflow efficiency.
- Implemented quality control measures during production stages.
- Implemented lean manufacturing techniques such as 5S, Kaizen, Kanban, to reduce waste and improve productivity.
- Supervised daily operations in the factory ensuring that all tasks are completed according to schedule.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Managed project timelines and coordinated resources for engineering projects.
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
- Developed project plans, budgets, and timelines to ensure successful completion of projects.
- Completed projects promptly and adhered to budget constraints.
- Created comprehensive plans utilizing precise technical drawings.
- Conducted engineering experiments to test design hypotheses.
- Designed materials for industrial or commercial applications.
- Oversaw production process and prepared proper documentation for dispatch.
- Designed jigs, fixtures, tools, gauges and other equipment needed for the efficient manufacture of products.
- Created and maintained process and production documentation.
- Performed root cause analysis on production issues, developed corrective actions, and monitored results.
- Calculated project costs and prepared competitive bids for engineering and construction projects.
Project Engineer
ACCURATE ENGINEERING INDUSTRIES
Bangalore
07.2017 - 08.2020
- Managed project timelines and coordinated resources for engineering projects.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Completed all projects on time and within budget.
- Facilitated communication between clients and engineering teams for project updates.
- Coordinated meetings with stakeholders including clients, architects, engineers, subcontractors and other parties involved in the project.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Implemented process improvements to enhance workflow efficiency in engineering tasks.
- Provided technical advice and guidance on design concepts and construction methods.
Production Supervisor
JCR DRILLSOLL PVT LTD
Bangalore
06.2015 - 07.2017
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Supervised production lines to ensure efficient workflow and adherence to safety standards.
- Coordinated daily production schedules to meet operational demands and deadlines.
- Maintained accurate records of daily production activities.
Barista
Dunkin’ Donuts
New Delhi
03.2015 - 01.2017
- Upsold seasonal drinks and pastries, boosting average store sales by ₹1500 weekly.
- Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
- Trained entire staff of 15 baristas in new smoothie program offerings and procedures.
Cashier
McDonald's
New Delhi
01.2014 - 02.2015
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Accurately made change for cash transactions.
- Verified orders and bagged items for easy transport.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Monitored and counted food stock and supplies to reorder on time.
- Kept customer and food preparation areas clean and well organized for maximum efficiency.
Education
Diploma - Financial Accounting
Oxford Software Institute & Oxford School of English
New Delhi, India01-2016
Skills
- Cash register operation
- POS system operation
- Sales expertise
- Teamwork
- Inventory management
- Accurate money handling
- Documentation and recordkeeping
- Retail merchandising expertise
Languages
- Hindi, Native speaker
- English, C2 Proficient
- Bengali, B2 Upper-intermediate
Hobbies and Interests
- Recreational Football League
- Team captain
- Two-time league champions
- Red Cross Volunteer
- Taught classes in lifesaving skills including: CPR, First Aid
Timeline
Production Engineer
ACO SYSTEMS AND SOLUTION PVT LTD
08.2019 - 12.2025
Project Engineer
ACCURATE ENGINEERING INDUSTRIES
07.2017 - 08.2020
Retail Sales Associate
ZARA
02.2017 - Current
Production Supervisor
JCR DRILLSOLL PVT LTD
06.2015 - 07.2017
Barista
Dunkin’ Donuts
03.2015 - 01.2017
Cashier
McDonald's
01.2014 - 02.2015
Diploma - Financial Accounting
Oxford Software Institute & Oxford School of English