LAKSHAY .

>Resolved customer travel concerns, enhancing overall satisfaction with services provided.

>Facilitated new flight and hotel bookings, along with modifications to existing reservations.

>Upsold additional products, including insurance and trip protection plans.

>Utilized GDS tools such as Amadeus, Apollo, Sabre, and Galileo to optimize booking processes.

>Participated in regular knowledge sessions to remain informed on industry updates.

>Received daily travel advisories to stay updated on global situations affecting travel.

>Developed strong customer handling skills, establishing rapport with clients effectively.

>Enhanced upselling techniques to improve service offerings and meet customer needs.

• Worked as a Process Associate for the Expedia process. Handling queries from the clients of Expedia Group.

includes ( Cheap Tickets, Travelocity, Hotwire, Orbitz, Ebookers, Carrentals.com). Being a Travel Expert, I was

responsible to resolve the escalations from the clients where they usually ask either to make ammendment with

the existing flight tickets that could be change with the date, time route, Correction with the name or Special

Services request.

• Worked on GDS Amadeus. Used GDS Amadeus for end-to-end transactions. Making the PNR for reissuance of the.

The ticket was a part of my daily tasks given by my supervisors.

• Reschedule flight dates; rerouting was included as one of the most frequent requests from the clients.