Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Lakshay Gupta

Ambala City

Summary

Application Solution Engineer at Priority Technology Holdings, Inc. with expertise in technical troubleshooting and custom reporting. Proficient in MySQL, and dedicated to enhancing user satisfaction through effective problem-solving and root cause analysis.

Overview

4
4
years of professional experience

Work History

Application Solution Engineer

Priority Technology Holdings Inc.
Chandigarh
09.2021 - Current
  • Analyzed technical problems to identify root causes, leveraging understanding of business operations and product features.
  • Implemented strategies that enhanced job efficiency and optimized workflow processes, achieving 20% improvement.
  • Resolved user-reported defects promptly to improve system performance and user satisfaction.
  • Managed product issues throughout life cycle, ensuring effective communication with multiple stakeholders.
  • Designed custom reports in MySQL, SQL Server, and Snowflake, utilizing Grafana for server monitoring.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

C/C++ and UI Developer

VAS Mobitech
Ambala
06.2021 - 09.2021
  • Design and implement a functional user interface to facilitate efficient data retrieval and storage with the database.
  • Oversee and maintain database management, ensuring optimal performance, security, and data integrity.
  • Developed custom web application interfaces with HTML and CSS to meet client requirements.

UI Developer Intern

Code Infotech
Chandigarh
01.2021 - 05.2021
  • Gained experience in version control systems, like Git, for managing and tracking code changes.
  • Acquired knowledge of webpage development to inform the creation of effective user interfaces for the organization.
  • Participated in code reviews, and contributed to maintaining best practices in UI development.
  • Utilized HTML, CSS, and JavaScript to build responsive, interactive web pages.

Education

Bachelor of Engineering - CSE

Chitkara University
Rajpura, Punjab
05-2021

Class 12th CBSE -

P.K.R. Jain Sr. Sec. Public School
Ambala City, Haryana
05-2017

Skills

  • Technical troubleshooting
  • Custom reporting
  • Customer support
  • Problem solving
  • Data analysis
  • Root cause analysis
  • Javascript
  • MySQL
  • Snowflake
  • Jira
  • Elastic/ Kibana
  • MemSQL

Accomplishments

  • Spot award for best Performer (Feb, 2024)
  • Spot award for best performer (July, 2023)
  • Star Of the Month (July, 2022)

Timeline

Application Solution Engineer

Priority Technology Holdings Inc.
09.2021 - Current

C/C++ and UI Developer

VAS Mobitech
06.2021 - 09.2021

UI Developer Intern

Code Infotech
01.2021 - 05.2021

Bachelor of Engineering - CSE

Chitkara University

Class 12th CBSE -

P.K.R. Jain Sr. Sec. Public School

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Lakshay Gupta