Summary
Overview
Work History
Education
Languages
Timeline
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Lakshay Jain

Noida

Summary

Operations & Client Services Manager with over 3 years of experience in the electrical and power systems sector. Adept at managing dispatch, invoicing, inventory, and client interactions. Demonstrated success in leading teams of 20+ personnel, optimizing operational processes, and enhancing customer satisfaction and retention through service quality improvements.

Overview

8
8
years of professional experience

Work History

Operations & Client Services Manager

Maa Vaishno Electricals & Techno Power Systems
Sahibabad
08.2020 - Current
  • Managed daily operations including invoice creation, dispatch scheduling, and stock inventory maintenance.
  • Acted as primary point of contact for clients, handling requirement gathering, solution customization, and full-cycle product delivery.
  • Supervised and coordinated a team of 21-30 workers to ensure seamless execution of tasks and high productivity.
  • Contributed to brand management and enhanced customer satisfaction through proactive communication and service delivery.

Sales and Marketing Intern

Century Bath & Sanitaryware
Delhi
05.2017 - 07.2017
  • Acquired hands-on experience in B2B and B2C sales processes within the sanitaryware sector.
  • Assisted the marketing team in implementing local promotional campaigns and collecting customer insights.
  • Supported lead generation activities, coordinated product demos, and followed up with potential clients.
  • Developed foundational knowledge in market research, branding, and customer relationship management.

Education

MBA -

Amity University
Noida
06-2020

BBA -

Bharati Vidyapeeth Deemed University
Delhi
06-2018

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Operations & Client Services Manager

Maa Vaishno Electricals & Techno Power Systems
08.2020 - Current

Sales and Marketing Intern

Century Bath & Sanitaryware
05.2017 - 07.2017

MBA -

Amity University

BBA -

Bharati Vidyapeeth Deemed University

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Lakshay Jain