Lakshay Khosla
Continuous Improvement Specialist
New Delhi
Summary
Experienced Continuous Improvement professional with six years of expertise in Lean and Six Sigma. Certified in Alteryx Core, Green Belt DMAIC, and Value Stream Mapping (VSM). Strong track record in optimizing processes, improving efficiency, and driving cost savings. Skilled in leading change initiatives and collaborating across teams to enhance operations. Adaptable to evolving business needs while maintaining a focus on quality, productivity, and continuous growth.
Overview
6
6
years of professional experience
Work History
Continuous Improvement Specialist
JLL, Jones Lang LaSalle
05.2024 - Current
- Executed continuous improvement programs and employed lean tools and methodologies.
- Conducted root cause analysis to identify areas for improvement, implementing solutions that led to significant cost savings and process enhancements.
- Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
- Evaluated current processes to develop improvement plans.
- Standardized organizational processes for consistency and ease of replication across departments.
- Championed a culture of continuous learning by encouraging team members to pursue professional development opportunities related to process improvement methodologies.
Senior Analyst - Operations
JLL, Jones Lang LaSalle
04.2022 - 04.2024
- Collaborate with the Operational Excellence team to identify inefficiencies, develop improvement strategies, and implement process optimization initiatives.
- Maintain and update Standard Operating Procedures (SOPs) and process maps to ensure accuracy and alignment with best practices.
- Automate Excel trackers, dashboards, and operational metrics, developing custom VBA tools to enhance efficiency and reporting.
- Mentor junior analysts, supporting their professional growth while contributing to improved team performance and overall productivity.
Analyst - Operations
JLL, Jones Lang LaSalle
08.2019 - 04.2022
- Accounts Receivable & Cash Application: Managed AR portfolio, ensuring accurate cash receipting and reconciliation. Handled tenant and property manager queries, supported audits, and maintained financial accuracy through quality audits and timely invoicing.
- Process Optimization & Training: Led process improvement initiatives, updated SOPs, monitored production activities as per SLA & TAT, and trained employees during the transition of new operations like the Singapore process.
- Stakeholder & Client Engagement: Interacted with stakeholders and clients regularly via calls, emails, and messenger, providing solutions and ensuring seamless coordination across teams. Reported directly to the manager on key operational aspects.
- Accounts Payable & Financial Accuracy: Processed invoices, resolved supplier and agency queries, conducted reconciliations, and ensured timely payments while maintaining performance, accuracy, and compliance with financial standards.
Education
Post Graduate Diploma in Management -
IMT University
Ghaziabad, India 09.2019 - 06.2022
BBA -
IP University
New Delhi, India 08.2016 - 06.2019
Skills
Operational efficiency management
Process improvement in quality management
5S implementation
Continuous improvement methodology
Stakeholder relationship management
Problem-solving abilities
Alteryx
Microsoft Power Platform
Excel VBA
Timeline
Continuous Improvement Specialist
JLL, Jones Lang LaSalle
05.2024 - Current
Senior Analyst - Operations
JLL, Jones Lang LaSalle
04.2022 - 04.2024
Post Graduate Diploma in Management -
IMT University
09.2019 - 06.2022
Analyst - Operations
JLL, Jones Lang LaSalle
08.2019 - 04.2022
BBA -
IP University
08.2016 - 06.2019