Data Analytics
Lakshay Sharma
Sales and Operations
Jaipur
Summary
Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.
Innovative and goal-oriented Management professional committed to Sales and operations. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through dynamic Sales.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager
Axis Bank (On Payroll Of Axis Bank)
07.2023 - 09.2023
- Defined clear targets and objectives and communicated to other team members.
- Worked collaboratively with different departmental team(Mutual Fund, Credit Card, Current and Savings account, Insurance) and served on banking and finance departments.
- Researched emerging products and used researched information to cross-sell the products to the clients.
- Established team priorities, maintained schedules and monitored performance.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Circle Certification Manager (Axis AMC)
TeamLease Services Ltd(Axis AMC)
05.2022 - 03.2023
- Cross-sell products and services to clients and distributors based on their interests or purchase plans.Offered products and services that supplements a customer's initial purchase can as this approach is an excellent way to generate additional revenue and in mutual fund helped in increasing AUM.
- Updated certification requirements in response to changing industry demands, ensuring relevance and applicability in the job market.
- Provided ongoing support to certified professionals, addressing questions or concerns promptly and professionally.
- Communicated regularly with internal stakeholders about progress towards department goals and milestones achieved within the certification program.
- Communicated with internal and external individuals to acquire information concerning certifications.
- Compiled data from various sources to prepare certifications.
- Communicated regularly with customers concerning data exchange and technology integration.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
Intern
Oxford International Academy
04.2018 - 08.2018
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Cultivated positive relationships with clients to deliver timely solution.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Worked on ideas and implemented to increase footfall and sell educational courses to more students.
- Participated in workshops and presentations related to projects to gain knowledge.
Executive
Teleperformance
04.2016 - 04.2017
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Utilized appropriate financial tools to manage accounts payable and receivable.
Education
MBA -
Jaipur National University
Jaipur 04.2001 -
Masters of Commerce In Business Administration - Business Administration And Management
University of Rajasthan
Jaipur 04.2001 -
Bachelors of Commerce - Commerce
University of Rajasthan
Jaipur, India 04.2001 -
High School Diploma -
Cambridge Court High School
Jaipur, India 04.2001 -
Skills
Customer Relationship Management (CRM)
Cross Selling
Sales strategics
Promotional planning
Analytical Skills
Attention to Detail
Managing Operations and Efficiency
Process Improvement
Negotiation
MS Office
Human Resources Management
Excellent Communication
Data Analytics
Certification
NISM Mutual Fund Certified
Interests
Timeline
Deputy Manager
Axis Bank (On Payroll Of Axis Bank)
07.2023 - 09.2023
NISM Mutual Fund Certified
12-2022
Circle Certification Manager (Axis AMC)
TeamLease Services Ltd(Axis AMC)
05.2022 - 03.2023
Intern
Oxford International Academy
04.2018 - 08.2018
Executive
Teleperformance
04.2016 - 04.2017
MBA -
Jaipur National University
04.2001 -
Masters of Commerce In Business Administration - Business Administration And Management
University of Rajasthan
04.2001 -
Bachelors of Commerce - Commerce
University of Rajasthan
04.2001 -
High School Diploma -
Cambridge Court High School
04.2001 -