LAKSHAY SINGH

Assist the team in assigning emails to the appropriate department.

Arrange marriage halls for the searchers with the assistance of friend based on the percentage that must be paid when the requirements are met.

Roles and responsibilities: As the sole employee involved in the email process, it was my responsibility to reply to customer emails within the time range specified by management in order to keep our productivity report high.

Mail volume each day: more than 300 AHT The objective is five hours for escalated mail and thirty minutes for open mail.
CRM panel used: Kapture
If the problem is outside the scope of our department and mail needs to be routed in accordance with the business LOBs, we can assign leads to the panel.
Using tags in the CRM, we may classify emails or issues as open, closed, pending, or escalated.

AHT, CSATs, quality audit ratings, and productivity are among our objectives in emails and chats. Responding to emails and chats that the client escalates and keeping an eye on whether the team is hitting the KPIs are crucial.

Mail volume each day: above 300 AHT The goal is 30 minutes for open mail and 5 hours for escalated mail.
CRM panel used: Kapture

We have the power to assign leads to the panel if the issue is outside the purview of our division and the mail must be routed in compliance with the business LOBs.
Using tags in the CRM, we may label emails or issues as open, closed, pending, or escalated.

Roles and responsibilities: I worked in the email process, where we had to reply to customer emails within the time range specified by management in order to keep our productivity report good.

Volume of mail every day: 150+ AHT 15 minutes for opened emails and three hours for escalated emails is the target.
Salesforce panel and CRM panel
If the problem is outside the scope of our department and mail needs to be routed in accordance with the business LOBs, we can assign leads to the panel.
Using tags in the CRM, we may classify emails or issues as open, closed, pending, or escalated.

Roles and responsibilities: As part of the sales process, I was calling clients.

It is necessary to inform customers about the cars that are available by luring them in with features, exclusive deals, or recognisable brands.

At the time, we were using the Cardekho Internal CRM to record our calls and interactions with them.

AHT goal: more than 150 calls each day for five minutes

Roles and responsibilities: As part of the cable TV procedure, I answered inbound calls related to customer service escalation.
There are 120 calls in a day.


Aht goal: three minutes