Lakshay Srivastava

- Early Communication: Initiate early communication with customers who have outstanding debts through phone calls, emails, or letters. - Customer Assistance: Provide assistance and support to customers facing financial difficulties, offering guidance on available payment options and potential solutions.

- Account Review: Review customer accounts to verify the outstanding debt amount and ensure the accuracy of information.

- Payment Negotiation: Negotiate payment plans and arrangements tailored to the customer's financial capabilities and needs.

- Relationship Building: Establish a positive rapport with customers, promoting trust and cooperation during the debt resolution process. - Reminder Notices: Send timely reminders to customers about upcoming due dates and overdue payments.

- Addressing Inquiries: Respond to customer inquiries related to outstanding debts and account information.

- Contacting Debtors: Initiate communication with debtors through phone calls, letters, or emails to discuss outstanding debts and negotiate payment arrangements.

- Verification of Debts: Ensure the validity of debts by confirming details such as the amount owed, the creditor, and the debt's origin.

- Negotiating Payment Plans: Work with debtors to develop feasible and mutually agreeable payment plans based on their financial situation.

- Maintaining Records: Keep accurate and up-to-date records of all communications and payment agreements made with debtors.

- Explaining Terms and Options: Clarify the terms of the debt, interest, and potential consequences of non-payment to debtors.

- Offering Assistance and Guidance: Provide debtors with resources and guidance to manage their financial difficulties effectively.

- Monitoring Payment Progress: Follow up with debtors to track their progress on payment plans and address any issues that may arise.

- Handling Disputes: Address and resolve any disputes or discrepancies related to the debt.

- Complying with Regulations: Ensure compliance with all applicable debt collection laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA).

- Respecting Consumer Rights: Treat debtors with respect and professionalism, adhering to ethical practices and avoiding harassment or intimidation.