Hi, I’m
LAKSHAY TYAGI
Food And Beverage Service
Delhi ,India
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Software. Offering Number-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Crowne Plaza Hotel IHG Group New Delhi, Delhi, India
Guest Service Associate
2023.03 - Current (1 year & 6 months)
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
The Vyra Hotel Accor Group, Doha, Qatar
Guest Service Associate
2022.05 - 2022.12 (7 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in Location area.
- Used Software to check daily record sheets, guest accounts and available vouchers.
Joe's Cafe, Kuwait City, Kuwait
Guest Service Associate
2018.05 - 2020.02 (1 year & 9 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in Location area.
Radission Blu Paschim Vihar, Delhi, India
Assistant Guest Services Associate
2017.06 - 2018.04 (10 months)
Job overview
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
S.K Premium Park , Delhi , India
Guest Service Associate
2016.04 - 2017.05 (1 year & 1 month)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Park Plaza Hotel, Gurugram, India
Industrial Trainee
2014.01 - 2014.06 (5 months)
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Updated internal data systems to aid senior managers in effective decision-making.
- Assisted with implementation of new safety instructions and equipment protocols.
- Repaired, cleaned and maintained equipment.
Education
JPIHM , Meerut
Hotel Management & Catering Technology from Hospitality
2012.05 - 2016.05 (4 years)
Govt. Sr.sec. School , Delhi
12th Standard
03.2012
Kala Niketan Sr. Sec. School , Delhi
10th Standard
03.2010
Skills
Dining area maintenance
undefinedTimeline
Guest Service Associate
Crowne Plaza Hotel IHG Group New Delhi
2023.03 - Current (1 year & 6 months)
Guest Service Associate
The Vyra Hotel Accor Group
2022.05 - 2022.12 (7 months)
Guest Service Associate
Joe's Cafe
2018.05 - 2020.02 (1 year & 9 months)
Assistant Guest Services Associate
Radission Blu Paschim Vihar
2017.06 - 2018.04 (10 months)
Guest Service Associate
S.K Premium Park
2016.04 - 2017.05 (1 year & 1 month)
Industrial Trainee
Park Plaza Hotel
2014.01 - 2014.06 (5 months)
JPIHM
Hotel Management & Catering Technology from Hospitality
2012.05 - 2016.05 (4 years)
Govt. Sr.sec. School
12th Standard
Kala Niketan Sr. Sec. School
10th Standard
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