Hi, I’m
LAKSHAY TYAGI
Food And Beverage Service
Delhi ,India
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Software. Offering Number-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Crowne Plaza Hotel IHG Group New DelhiDelhi, India
Guest Service Associate
03.2023 - Current
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
The Vyra Hotel Accor GroupDoha, Qatar
Guest Service Associate
05.2022 - 12.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in Location area.
- Used Software to check daily record sheets, guest accounts and available vouchers.
Joe's CafeKuwait City, Kuwait
Guest Service Associate
05.2018 - 02.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in Location area.
Radission Blu Paschim ViharDelhi, India
Assistant Guest Services Associate
06.2017 - 04.2018
Job overview
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
S.K Premium Park Delhi , India
Guest Service Associate
04.2016 - 05.2017
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Park Plaza HotelGurugram, India
Industrial Trainee
01.2014 - 06.2014
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Updated internal data systems to aid senior managers in effective decision-making.
- Assisted with implementation of new safety instructions and equipment protocols.
- Repaired, cleaned and maintained equipment.
Education
JPIHMMeerut
Hotel Management & Catering Technology from Hospitality
05.2012 - 05.2016
Govt. Sr.sec. SchoolDelhi
12th Standard
03.2012
Kala Niketan Sr. Sec. SchoolDelhi
10th Standard
03.2010
Skills
Dining area maintenance
Safe food handling
Menu presentation
Guest relations
Wine knowledge
To-go order preparation
Accurate money handling
Wine service
Bar terminology
Tableside Service
Item promotion
Order accuracy
Cash handling
Guest seating arrangements
Kitchen staff coordination
Upselling techniques
Timeline
Guest Service Associate
Crowne Plaza Hotel IHG Group New Delhi
03.2023 - Current
Guest Service Associate
The Vyra Hotel Accor Group
05.2022 - 12.2022
Guest Service Associate
Joe's Cafe
05.2018 - 02.2020
Assistant Guest Services Associate
Radission Blu Paschim Vihar
06.2017 - 04.2018
Guest Service Associate
S.K Premium Park
04.2016 - 05.2017
Industrial Trainee
Park Plaza Hotel
01.2014 - 06.2014
JPIHM
Hotel Management & Catering Technology from Hospitality
05.2012 - 05.2016
Govt. Sr.sec. School
12th Standard
Kala Niketan Sr. Sec. School
10th Standard