LAKSHITA GOUD
HR General
Bengaluru
Summary
Innovative and strategic HR Executive with 3 years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense. Recruits and hires top talent delivers expert staffing support to management and mobilizes engaged and loyal corporate business units.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Executive HR
TIL HEALTHCARE
1 2019 - 12.2021
- I have extensive experience managing job postings on LinkedIn, Naukri and social media, where i created optimized job descriptions,sourced candidates, and promoted our brands to enhance talent attraction.
- I have experience hiring for roles such as Country manager, Regional manager, Senior executive , Product manager and similar profiles
- Conducted new hire recruitment and application process.
- Monitored hiring market and potential executive candidates.
- Worked with hiring manager in recruiting and evaluating candidates.
- Managed and coordinated communications with candidates during interview and hiring process.
- Implemented new performance review procedures that gained support and full compliance from 10 percent of employees
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 90% retention rate increase
- Participated in team-building activities to enhance working relationships
- Coordinated work activities for HR managers, specialists and recruiting agents
- Performed administrative and customer service functions by responding to general employee and scheduling meetings
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Quality Assurance
YESBANK
01.2022 - 06.2024
- Undergone to collection day-to-day activity inquiries, addressing employee relations issues lien, settlement, commission payout, legal recall notice, dunning communication, Mcaps, etc
- Underwriting, pre-sanction, post-sanction, Frm(fraud risk management)
- Data entry DIP, CPV, etc
- Developed and maintained courteous and effective working relationships
- Collaborated with team members to achieve target results
- Led projects and analyzed data to identify opportunities for improvement
- Drove operational improvements which resulted in savings and improved profit margins
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained excellent attendance record, consistently arriving to work on time
- Created newsletter every month
- Mentored and coached team members on QA topics and strategies
- Organized and maintained work environment to allow for maximum productivity
- Fixed identified issues to improve workflows
Customer Support Representative
CAMS
08.2018 - 04.2019
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Connected with customers to address questions and resolve issues through phone and email
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours across night, weekend, and holiday shifts
- Carried out day-to-day duties accurately and efficiently
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Increased customer satisfaction by resolving issues
- Delivered services to customer locations within specific timeframes
- Maintained servers and systems to keep networks fully operational during peak periods
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Contributed ideas and practical solutions to support process improvement efforts
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
Education
BCOM - system management
Guru Shree Shantivijai Jain College
Chennai, TN 03.2015 - 05.2018
Higher Secondary - undefined
Ganesh Bai Galada
Chennai, TN 01.2013 - 01.2003
MBA - HR
University of Madras
07.2020 - 06.2022
Executive Development Program - Human Resources Management
XLRI Jamshedpur
01.2024 - Current
Skills
HR support
Timeline
Executive Development Program - Human Resources Management
XLRI Jamshedpur
01.2024 - Current
Quality Assurance
YESBANK
01.2022 - 06.2024
MBA - HR
University of Madras
07.2020 - 06.2022
Customer Support Representative
CAMS
08.2018 - 04.2019
BCOM - system management
Guru Shree Shantivijai Jain College
03.2015 - 05.2018
Higher Secondary - undefined
Ganesh Bai Galada
01.2013 - 01.2003
Executive HR
TIL HEALTHCARE
1 2019 - 12.2021
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