LAKSHITA MAKKAR
Gurgaon
Summary
Detail-oriented and client-focused Associate Product Consultant with extensive experience in hospitality technology solutions, passkey management, and product support. Proven ability to implement and optimize hotel management systems, enhance product workflows, and deliver excellent customer service. Adept at working in fast-paced environments, with a technical and strategic mindset.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Rogers Communications
Surrey
05.2023 - 06.2025
- Managed customer inquiries regarding telecom services, delivering technical support and troubleshooting solutions.
- Collaborated with team members to resolve complex issues, enhancing customer satisfaction scores.
- Maintained accurate records of customer interactions for timely issue resolution.
Sales Associate
LA VIE EN ROSE
Surrey
02.2024 - 06.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Product Support Executive
TELUS
Surrey
11.2022 - 03.2023
- Supported product implementations, and provided technical training on telecommunication solutions.
- Assisted clients in configuring and troubleshooting devices, ensuring seamless service delivery.
- Worked closely with the sales and technical teams to tailor solutions to customer needs.
Door-to-Door Sales Representative
WEED MAN LAWN CARE
Surrey
10.2022 - 11.2022
- Utilized persuasive sales techniques to convert leads into sales.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
POST-BACCALEURATE DIPLOMA - HOSPITALITY MANAGEMENT
Ascenda School of Management
Vancouver, BC03.2025
BACHELOR OF ARTS - HOSPITALITY MANAGEMENT
International Institute of Hospitality Management
India06.2019
Skills
- Customer service
- Team collaboration
- Problem solving
- Technical support
- Sales strategies
- Relationship building
References
References available upon request.
Timeline
Sales Associate
LA VIE EN ROSE
02.2024 - 06.2025
Customer Support Specialist
Rogers Communications
05.2023 - 06.2025
Product Support Executive
TELUS
11.2022 - 03.2023
Door-to-Door Sales Representative
WEED MAN LAWN CARE
10.2022 - 11.2022
POST-BACCALEURATE DIPLOMA - HOSPITALITY MANAGEMENT
Ascenda School of Management
BACHELOR OF ARTS - HOSPITALITY MANAGEMENT
International Institute of Hospitality Management
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