Photography, Sports, Dance, Books, Travel, cooking
Lakshman B.S
Asst Manager - Product Training
Bangalore
Summary
To serve for excellence and to work hard for an organization where I can apply my credentials efficiently in achieving the goals and vision of the organization, besides endeavor to learn and enhancing knowledge and skills as an individual.
Overview
9
9
years of professional experience
Work History
Asst Manager - Product Training (L&D)
Aparajitha Corporate services | Simpliance Technologies
3 2021 - Current
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Designed new training materials and also revised the existing training materials includes Training Guides, SOPs and User manuals.
- Proactively work with different teams in the business to curate the L&D program and take the lead to understand and identify appropriate learning and development needs respectively
- Conducted internal trainings on regular intervals for test the ability to drive key performance metrics of an individual employee
- Developed individualized training plans for every departments to analyze the employee wise performance.
- Design and execute learning initiatives and roadmaps to create a program of continuous learning across organization.
- Develop & maintain on training content in collaboration with members of the different Product Team and different subject experts across the business verticals
- Analyze feedback and observations of customer centric teams and others across the business verticals.
Team Lead - Operations
UrbanPro
08.2015 - 03.2021
- Category : Feedback from seekers and providers helps us to add new categories to portal after brief research on all particular categories.
- Quality and Refund : survey on leads generated and given to providers, and checking quality and how genuine needs were and refund on query.
- UrbanPro 2.0 : worked with a team which was assigned to up-bring service provided and to ensure that seeker's requirement is delivered.
- Provided weekly feed backs to team after auditing calls.
- UrbanPro Assured (Learning management system - LMS.
- Talent Acquisition - Acquiring trainers with revenue sharing model according to norms set by company.
- Product training : conducting webinars on weekly basis to train and handhold newly acquired trainers with new tools to adopt and use with.
- Training and hand holding all existing trainers when ever there is new product changes are released through webinars.
- Taking in charge of payments to be made to trainer after completion of classes.
- Respond to various payment related queries raised by trainer.
- Escalations and Support : handling of day to day inbound and outbound calls with Customer support team and handling L3 escalations.
- On job Training : Training new executives to handle all process and to handle both In bound and Outbound class and Emails.
Education
Bachelor of Computer Applications - SSLC
Jnanaganga Residential School
Attur, Kushalnagar - Karnataka 06.2008 - 2009.03
PUC - PCMB
Sujala PU College
Hassan - Karnataka 06.2009 - 2011.04
Bachelor of Computer Applications - Computer Science
Vijaya Degree College
Bangalore 06.2011 - 2014.03
Skills
Windows, MAC, UNIX, UBUNTU
MS office
C
C
MAC
MS office
Windows
UNIX
Photoshop
Interests
Timeline
Team Lead - Operations
UrbanPro
08.2015 - 03.2021
Bachelor of Computer Applications - Computer Science
Vijaya Degree College
06.2011 - 2014.03
PUC - PCMB
Sujala PU College
06.2009 - 2011.04
Bachelor of Computer Applications - SSLC
Jnanaganga Residential School
06.2008 - 2009.03
Asst Manager - Product Training (L&D)
Aparajitha Corporate services | Simpliance Technologies
3 2021 - Current
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