Passionate about maintaining physical wellness through regular workouts
Lakshman Mondal
Kolkata
Summary
Dynamic Mac Technician with over eight years of diverse experience in technical support and repair services. Proven expertise in telephone and mobile device repairs, as well as electrical house wiring and motor winding. Strong foundation in hardware and networking, complemented by a commitment to delivering exceptional customer service. Eager to leverage skills within a progressive organization, contributing to team success while pursuing ongoing professional development.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Mac Technician
Umang Business consultant pvt ltd
04.2025 - Current
Mac Technician
Systematix Media
03.2017 - 03.2025
- Serving as a Mac Technician at Systematix Media involves a comprehensive understanding of Apple products and their functionalities. Responsibilities include diagnosing issues, performing repairs, and providing technical support to clients. This role requires a blend of technical skills and customer service to ensure that clients receive timely and effective solutions. Continuous learning is essential to keep up with the latest developments in technology and ensure optimal performance of devices.
- Successfully repaired a wide range of Mac devices, improving client satisfaction.
- Provided expert technical support, addressing customer inquiries and concerns effectively.
- Maintained up-to-date knowledge of the latest Apple technologies and repair techniques.
- Implemented efficient troubleshooting processes to enhance service delivery.
- Collaborated with team members to streamline operations and improve overall productivity.
Education
Secondary Education -
WBBSE
Higher Secondary - undefined
WBCHSCE
B.A. Honousr - undefined
West Bengal State University
Skills
Effective teamwork abilities
Proficient in computer applications
Flexible problem-solving
Excel proficiency
Proficient in Microsoft Office
Troubleshooting and support services
Service excellence
Troubleshooting techniques
Experience with Apple software and hardware
Technical device troubleshooting
Hardware network configuration
Interests
Enjoying music for relaxation
Timeline
Mac Technician
Umang Business consultant pvt ltd
04.2025 - Current
Mac Technician
Systematix Media
03.2017 - 03.2025
Higher Secondary - undefined
WBCHSCE
B.A. Honousr - undefined
West Bengal State University
Secondary Education -
WBBSE