Lakshman Saladi
Hyderabad,TG
Summary
Results-driven Service Delivery and Frontend Development professional with 2.8 years of experience. Proven track record in agile ticket resolution and operational support at DXC Technology for AT&T projects. Skilled in React, JavaScript, Git, and frontend libraries, alongside expertise in SQL, PowerShell, and IT infrastructure. Strong foundation in service desk support, incident management, and web development (HTML, CSS, Bootstrap). Dedicated to enhancing team efficiency and client satisfaction through innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infrastructure Support Analyst
DXC Technology
Hyderabad, India (Remote)
02.2022 - Current
- Elevated project support at AT&T, meticulously monitoring tickets and facilitating agile resolutions through effective coordination with delivery teams.
- Championed operational excellence at AT&T by proactively
monitoring tickets and ensuring swift acknowledgment from delivery teams. - Applied SQL skills to analyze data, fetching and refining incident cases, and presenting detailed reports to support delivery teams.
- Utilized paging tools to engage onshore teams promptly for high-priority PowerShell scripting to automate the process of sending mails to respective delivery teams, reducing manual effort and enhancing efficiency.
- Distinguished in chat support, Addressing client queries on incidents and changes with finesse and ensuring seamless communication with delivery teams.
- Proactive monitoring of all the applications supported by the team. Research best practices, current trends and techniques and implement them accordingly.
- Ensure that all high-priority customer-impacting incidents are fully accountable and motivate internal DXC support teams to find and fix permanent issues to restore services quickly.
- To troubleshoot issues independently and cross collaborations with teams.
Education
Bachelor of Science - Computer Science
BVRaju College
Bhimavaram, India09.2022
Skills
- Javascript
- ReactJS
- TailwindCss
- React-router
- Redux-toolkit
- Git
- IT Infrastructure Management
Accomplishments
- Automated incident reporting: Developed a shell scripting automation process to send incident reports to delivery teams, eliminating manual tasks and reducing human error, ultimately saving significant time.
- Optimized customer engagement: Created a comprehensive document outlining rules for handling various incidents and change requests, reducing the need for complex customer chat interactions by 33%, improving response efficiency.
- Enhanced website performance: Improved website load times by applying image optimization techniques using HTML, CSS, and JavaScript, resulting in a faster, more responsive user experience and better overall UX.
Certification
Oracle Certified Foundations Associate - 2022
Timeline
Infrastructure Support Analyst
DXC Technology
02.2022 - Current
Bachelor of Science - Computer Science
BVRaju College