Music
LAKSHMANA JANARTHANAN
Customer Support
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Customer Support Specialist
Focus Edumatics
01.2023 - Current
- Sound knowledge of grammar and vocabulary.
- Exceptional knowledge of content development and creative writing.
- Respond to customer inquiries via email and chat in a timely and accurate manner.
- Escalating issues to the appropriate department or team.
- Answering customer questions and inquiries.
- Completing paperwork and reports.
- Work independently and as part of a team to achieve goals.
Field Level Maintenance
Giesecke Devrient Currency Technology
07.2021 - 09.2022
- Visually inspect paper for defects and remove the paper which does not meet quality standards.
- Ensure the accurate quantity of paper in each ream by adding/removing paper as needed for each ream.
- Ensure accurate ream count for each skid.
- Wrap and label each skid and move full skids from the stacking station to the wrapping area.
- Use the SMART System for ream tracking.
- Properly label and move baled broken from the baler and skid broke to the designated area.
Assembly Line Supervisor
TAFE
07.2020 - 06.2021
- Overseeing the assembly of products.
- Ensuring that products are assembled according to specifications.
- Training and supervising assembly workers. Troubleshooting assembly problems.
- Maintaining production records.
- Communicating with other departments, such as quality control and engineering.
- Setting production goals.
- Ensuring that the assembly line is running smoothly.
- Developing and implementing safety procedures.
- Filed all documentation correctly and efficiently
- Troubleshot equipment to reduce service calls and downtime.
Education
Bachelor of Mechanical Engineering -
SACS MAVMM Engineering College
Madurai, India 04.2001 -
Diploma in Mechanical Engineering -
K.L.N. Memorial Polytechnic College
Madurai, India 04.2001 -
Skills
Report generation
Problem resolution
Data management
Time management abilities
Appointment Scheduling
Complaint documentation
Live chat support
Troubleshooting Network Issues
Certification
ERP-SAP_MM
Additional Information
Expertise
- Excel: Proficient in creating and editing spreadsheets, charts, and graphs.
- MS Office: Familiar with all Microsoft Office applications, including Word, PowerPoint, and Outlook.
- AutoCAD: Proficient in AutoCAD, with experience creating detailed 2D and 3D drawings for architectural and engineering projects.
- SAP: Proficient in SAP MM database management, with experience optimizing system performance and troubleshooting issues.
Interests
Traveling
Reading
Timeline
Customer Support Specialist
Focus Edumatics
01.2023 - Current
ERP-SAP_MM
02-2022
Field Level Maintenance
Giesecke Devrient Currency Technology
07.2021 - 09.2022
Assembly Line Supervisor
TAFE
07.2020 - 06.2021
Bachelor of Mechanical Engineering -
SACS MAVMM Engineering College
04.2001 -
Diploma in Mechanical Engineering -
K.L.N. Memorial Polytechnic College
04.2001 -