Lakshmanraja. M
Operation Manager
Madurai,Tamilnadu
Summary
Seasoned Operations Manager and talented leader with 5.5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
State Installation Lead - Operations
Blackbuck (Zinka Logistics Solutions Pvt.Ltd)
07.2021 - Current
- Overall Operation responsibility for Tamil Nadu State.
- Handled the team size of 21 Service engineers & 4 Team lead .
- Managed the data of 7000 customers. Data analytics of company matrix.
- Forecasting data management & Proactive planning of setting target & team alignment .
- Daily dashboard of subordinate performance ,monitor and set the limits & target for daily basis of achievement.
- Maintain departmental compliance with company policies and procedures.
- Ensure departmental adherence to applicable laws and regulations.
- Record keeping.
- Manage other employees.
- Schedule, route, maintain, and arrange service for installed vehicles.
- Negotiate with FO.
- Resolve disputes.
- Analyze the effectiveness of operations.
- Implement and enforce transportation scheduling and policy changes.
- Oversee all aspects of vehicle management including safety, training and finance.
- Monitor GPS efficiency and performance and look for ways to improve productivity reduce errors.
- Cut back on waste and bolster the company’s bottom line. Set budgets for the Installation department and approve new acquisitions.
- Responsibility for the day to day operations of GPS Installations and repair.
- Advice and guidance to Service Engineers and Sales Team on GPS compliance issues.
- Ensure GPS policy is up to date with current legislation. Improve operational management systems, processes and best practices.
- Identify and address problems and opportunities for the company.
- Plan inventory and oversee State efficiency.
- Formulate strategic and operational objectives.
- Manage budgets for GPS Installations and forecasts. Perform quality controls and monitor installation KPIs.
- Find ways to increase quality of customer service.
- Reporting to Zonal Head.
Assistant Manager - Supply Chain Management
Leeways Integrated Services Pvt.Ltd.
07.2020 - 07.2021
- Handled the team size of 7 site manager & 12 Executives/leads.
- Ensure The Effective Overall Supply Chain Management in All Sites& Warehouses.
- Ensure The Maximized Delivery Efficiency in B2B Delivery Operations & Last Mile
Delivery Operations. - Ensure The Entire (Procurement to Pay) P2P Process.
- Ensure The Adequate Level Of Inventory.
- Manage 10+ Site Managers & 5+ warehouse Admin & 30+ Vendor .
- Material Follow Up & Payment Follow Up.
- Reporting Delivery Operations Related MIS To The Management.
- Reporting Procurement Operations Related MIS To The Management.
- Monthly Audit – Regarding Cash Handling, Invoice Accountable, Operational.
- Cost Reductions Activity – Operational Wise, Transport Wise, Price-Wise.
- Physical Stock wise .
- Ensure Zero Escalations.
- Strategic Logistical Route Planning for Effective Delivery.
- Vendor Relationship Management (VRM) .
- Customer Relationship Management (CRM).
- Responding Customer Complaint and Resolve and Take Corrective Action.
- Maintaining statistical and financial records.
- Ensuring that quality objectives and delivery deadlines are met.
Associate Team Lead- Operations
Elastic Run (Ntex Transportations Services Pvt.Ltd)
12.2019 - 07.2020
- Handled the team size of 12.
- Hired trained developed and supervised warehouse Supervisor and Executives for
15K sq ft facility. - Constructed warehouse operations systems for safe product handling and storage
requirements. - Evaluated policies and procedures for equipment utilization shipping and inventory
- management and revamped protocols when necessary.
Maintain stock control systems for accuracy and future planning of storage capacity. - Supervise inventory management and control processes including stocking ordering and re-ordering and order fulfillment.
- Improve operational efficiency across warehouse processes maintaining budgetary goals and company objectives.
- Maintained warehouse workflow and redesigned space for new equipment or maximization of current processes.
- Manage improvement projects including process improvements, material handling,
- warehouse layout changes, etc.
- Improve the prototype process data and document retention practices streamlining and
improvement.
Trainee Engineer
Rucha Engineers Pvt.Ltd
01.2018 - 12.2019
- Handled The Team Size of 10.
- Briefing Warehouse executives and supervisor on the issues for that particular day.
- Coordinating communication amongst and between different warehouse operations.
- Communicating all delays or variances in freight to the appropriate parties.
- Taking physical inventories of stock and reconciling variances.
- Planning the layout of the warehouse.
- Purchasing trailers, forklifts and other warehouse equipment.
- Organizing accurate and periodic cycle counts and stock takes.
- Identifying staff development needs.
- Managing all returns to the warehouse and then in turn returning those to the suppliers.
- Answering stock queries and enquiries.
- Dealing with customer communication by email, fax and telephone in a professional and courteous manner.
- Managing the security of the warehouse.
- Following established safety procedures and techniques.
- Organizing the safe unloading of containers.
- Reporting damaged incoming deliveries.
- Maintaining all files regarding safety management.
- Managing customer returns processes.
- Ensuring delivery vehicle and driver compliance with all applicable rules, policies,
- laws and regulations.
- Keeping up to date financial records of the warehouse
Education
MBA - Logistic And Supply Chain Mangament
Madurai Kamaraj University
Madurai2022
Bachelor of Engineering - Mechanical Engineering
SACS M.A.V.M.M Engineering College
Madurai.05.2018
Skills
- Technical proficiency
- Logistics Operations
- Supply chain Operations
- Cross functional team management
- Remote team Management
- Team Management
- Data processing
- Risk analysis
- Strategic planning
- Budget management
- Staff management
- Decision-making
- Problem-solving
- Time management
- Adaptability
Accomplishments
- Reduced operational expenses 12% by streamlining Installation operations.
- Earned the “Outstanding Performer ” Award in 2022 for Achieved PAN India matrix achievement.
- Earned the “Best Performer” Award in 2021 for Achieved and Improved Overall operation Matrix.
- Generated 5 Lakhs in first-year cost savings through Freelancer sourcing initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Date of Birth : 04.07.1997
Father’s Name : Mr.L.Muthu Samy
Gender : Male
Address :175, Muthu Nagar 3rd Street, Ponmeni Main Road, Sammatipuram , Madurai-625010
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
State Installation Lead - Operations
Blackbuck (Zinka Logistics Solutions Pvt.Ltd)
07.2021 - Current
Assistant Manager - Supply Chain Management
Leeways Integrated Services Pvt.Ltd.
07.2020 - 07.2021
Associate Team Lead- Operations
Elastic Run (Ntex Transportations Services Pvt.Ltd)
12.2019 - 07.2020
Trainee Engineer
Rucha Engineers Pvt.Ltd
01.2018 - 12.2019
MBA - Logistic And Supply Chain Mangament
Madurai Kamaraj University
Bachelor of Engineering - Mechanical Engineering
SACS M.A.V.M.M Engineering College
Similar Profiles
SATISH KUMARSATISH KUMAR
Area Sales Manager (ASM-Demand Marketplace) at Blackbuck/ Zinka Logistics services Pvt.LtdArea Sales Manager (ASM-Demand Marketplace) at Blackbuck/ Zinka Logistics services Pvt.Ltd
MUTHUKUMAR SMUTHUKUMAR S
Zonal Sales Head at Blackbuck (Zinka Logistics Solutions Private LtdZonal Sales Head at Blackbuck (Zinka Logistics Solutions Private Ltd
AMIT SHARMAAMIT SHARMA
TERRITORY SALES LEAD at BLACKBUCK, ZINKA LOGISTICS SOLUTIONS PVT LTDTERRITORY SALES LEAD at BLACKBUCK, ZINKA LOGISTICS SOLUTIONS PVT LTD