Lakshmendra Singh
Senior Consultant
New Delhi
Summary
Reliable Shift Leader with 10 years in IT Infrastructure support. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Shift Lead
Infogain India Pvt. Ltd.
09.2022 - Current
- Experience in building relationships with clients and vendors outside company
- Complete project evaluations, learn from customer complaints and escalation for project, Volume Trending Report and RCA
- Plan, carry out, and adjust project activities as necessary to suit evolving needs and requirements to achieve project objectives
- Managing risks and issues, including developing and implementing risk response strategies, elevating pertinent issues to top management, and tracking issues through to resolution
- Forming and directing several teams to address infrastructure-related issues
- Numerous people are impacted, perhaps leading to major incident (Windows, databases, malfunctioning patches, applications, live meetings)
- Conducting daily and weekly operational calls with many participants from account and resolving any problems or concerns that may arise
- Playing key role in decision-making and incident and problem management escalation
Windows Level 2 support: Server and Cloud
Infogain India Pvt. Ltd.
07.2020 - 09.2022
- Managing on-premises Active directory management and Azure Active Directory services, Domain Controllers health and group policy
- Implementing and Maintaining AD Infrastructure
- Manage AD forests, users, groups, Domain trusts, Group Policy, OU’s, Promotion & demotion of domain controllers
- Administer Azure AD users, groups, and devices and manage Azure AD connect, Azure AD connect health
- Participate in migration between On-premises and Azure AD through AD Connect
- Created new Resource groups, Virtual Machines, in Azure Cloud
- Responsible for creating Network Security Groups and adding inbound rules
- Experience in organizational units in Active Directory and managed user security with group policies
- Helping End users with issues related to their accounts or computers such as resetting password or troubleshooting technical problems
- Managing end user accounts, permissions, access rights and Device Registration Service in Azure AD
- Manage identity access management of Azure subscriptions, Azure AD application, Azure AD connect
- Experience in creating conditional access policies, multifactor authentication (MFA)
- Experience in syncing the object Users, Groups, Workstations from active directory to azure active directory
- Experience in assigning Azure roles using Role Based Access Control (RBAC)
- Having experience collecting logs with the help of Microsoft Monitoring Agent (MMA) in a customer environment
- Create BMR Backup in Windows Servers 2019.
Windows Support: Oracle POS, Desktop and Networking
Infogain India Pvt. Ltd.
11.2017 - 07.2020
- Basic Trouble shooting Active directory, MS office applications, Internet explorer, Outlook issues, VPN, Software installation
- Consolidation & updating of Group Policy
- Managing and maintain Windows server 2012, 2016
- AD Administration & Windows System Administration
- (Printer, share drive, Group Policy, Patch, applications, Network connection (wired & WI-FI), OS, User profile
- Created user accounts, Computer accounts, Groups) Connected Backup: Administration & support, Client application support
- Configuring MICROS system and putting in patches and upgrading version for Micros
- Configuring VeriFone devices on network
- Pushing new database files Into new systems using Remote where transactions have been replicated
- Writing SQL codes to perform database changes.
Senior Associate
Capgemini
02.2014 - 04.2017
- Responsible for managing Symantec Backup exec 2014 to backup data Responsible for managing Aruba Mobility controller (Wi-Fi Controller) Maintained Active Directory in adding/removing users and member permissions
- Installing, configuring, troubleshooting, Win-XP, Windows-7, Printers Managing Windows servers, Backup servers, Access control software & other application software’s Install and configure printers and other hardware devices like PCs and Troubleshooting of hardware problems
- Configuration of Outlook & resolving Outlook related issues Perform backup operations through Symantec Backup Exec utility, ensuring all system data are successfully backed up to the appropriate media
- Monitoring and support of all systems and proactive fault prevention Regularly perform data’s Backup on cloud according to the company backup strategy
- Planning and implementing the new technologies within the organization
- Improved customer service feedback scores through outstanding service.
Technical Support Engineer
IBM Global process Services
03.2011 - 09.2012
- Provided support via remote desktop software, diagnosing customer issues over private and public networks
- Provided technical support to customers by troubleshooting and resolving hardware and software issues
- Resolved complex technical problems through root cause analysis techniques
- Provided remote assistance to end-users when needed
- Installed and tested operating systems, applications, updates, patches, and service packs
- Collaborated with teams to solve technical customer problems across product suites
- Replied to customer queries via email, messaging systems and support ticket platforms
- Monitored ticketing system queues for incoming requests from customers
- Configured, maintained, and monitored computer systems for optimal performance
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults
- Updated software versions with patches and new installations to close security loopholes and protect users
- Assisted users with password resets and account lockout resolutions
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Analyzed system logs for potential problems or errors related to system performance or security threats
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Advocated for end-users, performing tests and problem analysis for server, desktop, and IT infrastructure work
- Provided senior technical support to both in-house staff and user departments for network applications.
Education
Bachelor of Arts - English Language And Literature
Chhatrapati Shahu Ji Maharaj University
Kanpur, India 04.2001 -
Skills
Infrastructure Support
Project handlingCloud support - PaaS, IaaSMicrosoft AzureWindows ServerWindows and familiar to Linux systemsCloud operationsPerformance Improvement
Operations Monitoring
Certification
• Microsoft Certified Azure System administrator (AZ 104)
Timeline
• Microsoft Certified Azure System administrator (AZ 104)
02-2023
Shift Lead
Infogain India Pvt. Ltd.
09.2022 - Current
Windows Level 2 support: Server and Cloud
Infogain India Pvt. Ltd.
07.2020 - 09.2022
Windows Support: Oracle POS, Desktop and Networking
Infogain India Pvt. Ltd.
11.2017 - 07.2020
• Red Hat certified Engineer (2013)
01-2017
• Microsoft Certified IT Professional (2016)
01-2016
Senior Associate
Capgemini
02.2014 - 04.2017
• Diploma in Computer Applications (2011)
02-2012
Technical Support Engineer
IBM Global process Services
03.2011 - 09.2012
Bachelor of Arts - English Language And Literature
Chhatrapati Shahu Ji Maharaj University
04.2001 -