Lakshmendra Singh

• Manage and optimize M365 infrastructure, focusing on messaging and collaboration.
• Oversee version optimization for SharePoint sites, ensuring seamless user experience and performance.
• Continuously research and implement service improvements, aiming to enhance customer satisfaction and drive operational efficiency.
• Harden and secure the O365 environment through policy implementations, including using Defender and transport rules.
• Define and enforce security controls in compliance with legal best practices and regulatory requirements for cloud environments.
• Set up and manage eDiscovery, retention policies, sensitivity labels, and other compliance-related configurations in the Compliance Portal.
• Manage Microsoft Teams configurations, including external access, messaging, meeting policies, and permissions.
• Lead a team supporting major clients in the FMCG and banking sectors, ensuring delivery excellence.
• Diagnose and troubleshoot SMTP server issues to maintain email service reliability.
• Manage SharePoint permissions, including breaking inheritance and handling complex permission-related tasks.
• Develop and manage web parts as part of SharePoint development.
• Implement Power Automate flows to notify teams about failed job emails and automate workflows.
• Collaborate closely with the SharePoint development team to integrate chatbots developed with Power Virtual Agents into SharePoint sites.
• Manage O365 licenses, ensuring optimal allocation and compliance with business needs.
• Continuously learn and stay updated on the ever-evolving landscape of M365 services and emerging technologies, striving to deepen technical expertise and drive innovative solutions for clients.
• Actively participate in CAB (Change Advisory Board) meetings, regularly raising Change Requests in ServiceNow for any modifications or updates in the O365 environment, ensuring all changes are well-managed and compliant with organizational standards.

At Infogain, I worked with the infrastructure team on various high-impact projects, where I was responsible for coordinating with clients on service delivery, managing ongoing issues, and negotiating SLAs.

• My role also involved implementing changes and improvements across a variety of systems, including Shop Servers, Host Servers, Workstations, and O365 related developments.
• I was involved in SharePoint data migration, M365 administration, creating and managing site permissions, access controls, and external access within SharePoint Online.
• Additionally, I provided service improvement plans, developed PowerShell scripts, and utilized my expertise in O365 administration to streamline infrastructure for better performance and client satisfaction.
• Key responsibilities included:
• Leading the infrastructure team, ensuring smooth operations and meeting project milestones.
• Managing M365 administration, including the creation and management of site permissions, access controls, and external access within SharePoint Online.
• Overseeing SharePoint data migration and optimizing infrastructure for better efficiency.
• Providing service improvement plans to enhance operational effectiveness.
• Developing PowerShell scripts for automation and process improvement.
• Coordinating with clients to address ongoing issues and deliver solutions that meet business requirements.

• During my time at Capgemini, I worked with prominent clients in the QSR industry, where my role involved managing several critical infrastructure tasks, particularly focusing on application migration, administration, and email security.
• Key responsibilities included:
• Data migration from Java-based applications to web-based applications using XML, ensuring smooth transition and minimal disruption.
• Packaging and deploying production application packages to streamline updates and deployment processes.
• Monitoring and optimizing CPU utilization and IP reservations to ensure system performance and stability.
• Managing Windows Active Directory and M365 administration, ensuring seamless user and resource management.
• Administering the on-premises Exchange server using Exchange Management Shell for mail flow and mailbox management.
• Working with Mime cast for email security, including message tracing, spam analysis, and the implementation of email security policies to enhance protection against external threats.
• Performed seamless migration of mailboxes to Office 365, ensuring smooth transition, minimal downtime, and maintaining data integrity during the migration process.

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Managed approximately 30 incoming calls, emails per day from customers.
• Managed multiple high-priority projects simultaneously while maintaining exceptional attention to detail when handling client requests.
• Streamlined troubleshooting processes for faster resolution of technical problems.
• Maintained detailed documentation of all support cases, enabling effective tracking and reporting of trends in customer issues.