Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Custom
Timeline
Generic
Lakshmi Chongtham

Lakshmi Chongtham

Hyderabad

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager

KEUS SMART HOMR PVT LTD
Hyderabad
03.2023 - Current
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels and placed orders when needed.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Developed and implemented office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained confidential records relating to personnel matters.
  • Provided administrative support to management team including preparing reports and presentations.
  • Organized company events including holiday parties, team building activities .
  • Managed office budget to handle inventory, postage and vendor services.

Inflight Pursur

Jet airways pvt ltd
Mumbai
03.2014 - 04.2019
  • Ensured safety and security of passengers and crew members during flights.
  • Reviewed reports from Flight Attendants regarding flight performance and customer feedback.
  • Established standards for customer service onboard flights.
  • Established effective communication channels between different departments within the organization.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Teacher

Heritage convent school
Manipur
01.2010 - 02.2014
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.

Education

Master of Arts - English Language And Literature

Indira Gandhi National Open University
Imphal Manipur
06-2011

Bachelor of Arts - English Language And Literature

Manipur University
Imphal,Manipur
06-2009

High School Diploma -

Council of Higher Secondary Education ,Manipur
Imphal,Manipur
06-2004

Skills

  • Customer service
  • Office management
  • Inventory management
  • Invoice tracking
  • Employee training
  • Data organization
  • Event planning
  • Microsoft Excel
  • Communication skills
  • Problem solving
  • Team collaboration
  • Time management
  • Scheduling
  • Data entry
  • Team bonding
  • Customer relations
  • Customer relationship management

Accomplishments

  • Customer service recognition from Jet Airways twice
  • Employee of the month Inflight dept Jet Airways
  • Promoted to Line Check Crew in 3 years of Service in Jet airways
  • Promoted to Cabin Supervisor with 2 years of service in Jet airways

Certification

  • Successfully completed TEFL/TESOL course with specialization in Business English

Languages

Manipuri
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1

Custom

  • Communication specialist
  • Client-handling expert
  • Multitasking
  • Quick learner
  • Team Player

Timeline

Office Manager

KEUS SMART HOMR PVT LTD
03.2023 - Current

Inflight Pursur

Jet airways pvt ltd
03.2014 - 04.2019

Teacher

Heritage convent school
01.2010 - 02.2014

Master of Arts - English Language And Literature

Indira Gandhi National Open University

Bachelor of Arts - English Language And Literature

Manipur University

High School Diploma -

Council of Higher Secondary Education ,Manipur

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Lakshmi Chongtham