Rony Raj
Kochi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Compliance Lead Manager
Walmart Canada
Cambridge
11.2022 - 04.2025
- Led the development and implementation of compliance policies, ensuring alignment with Canadian federal, provincial, and local regulations across all business functions.
- Conducted regular risk assessments and internal audits, identifying compliance gaps and recommending corrective actions to mitigate potential legal and financial risks.
- Developed and delivered compliance training programs, improving company-wide understanding of regulatory requirements and driving a culture of accountability.
- Managed investigations into potential compliance violations, ensuring timely resolution and adherence to legal standards.
- Collaborated with cross-functional teams, including legal, HR, and operations, to embed compliance into everyday business practices.
- Knowledgeable technical support and troubleshooting guidance.
- Document customer records with a log of problems and solutions for use by other Customer Support Representatives.
- Thoroughly document customer interactions and escalate potential service issues.
- Communicate electronically and by phone with customers experiencing technical difficulties.
- Educate customers in realizing the full benefit of the client's products and services and look for opportunities to improve our business and elevate customer experiences.
- Self-management of assigned cases and documentation of new or existing case notes.
- Provided detailed compliance reports to senior leadership, offering actionable insights and supporting strategic decision-making.
Manager
Plan Nest Designers and Contractors
Kochi
06.2017 - 08.2022
- Converting organizational goals into functional and personal objectives.
- Manage and oversee construction projects from start to finish.
- Organize and lead contractors and construction employees.
- Examine the daily status of the work.
- Write job status-related internal and external reports.
- Plan in advance to avoid issues and address those that may arise.
- Draft contracts, negotiate contract conditions, and apply for licenses and permits.
- Assess, control, and reduce risks.
Actor
Malayalam Film Industry
01.2015 - 12.2021
- Acted in 10+ movies during the period 2015-2021.
Video Jockey
Surya Music
11.2015 - 12.2017
- Live TV Hosting
- Interviewing celebrities
- Program producer
- Program designer
Education
Bachelor of Arts - Political Science
11.2013
Skills
- Excellent communication skills
- Interpersonal skills
- Organizational skills
- Multi-tasking
- Prioritization
- Customer service
- Adaptability
- Team player
- Leadership
- Self-starter
- Quick learner
- Curiosity to learn
- Proficient in MS Project
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
Accomplishments
- Best Video Jockey of the Year at Surya Music Malayalam in 2016.
References
Will be furnished upon request.
Languages
English
Advanced
C1
Malayalam
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Compliance Lead Manager
Walmart Canada
11.2022 - 04.2025
Manager
Plan Nest Designers and Contractors
06.2017 - 08.2022
Video Jockey
Surya Music
11.2015 - 12.2017
Actor
Malayalam Film Industry
01.2015 - 12.2021