Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Lakshmi Devi

Customer Retention Team Lead
Bangalore
Lakshmi Devi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
years of professional experience
7
years of post-secondary education
3
Languages

Work History

Azuga
Bangalore

Team Lead Customer Retention
07.2019 - Current

Job overview

  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Tech Mahindra
Mumbai

Retention Advisor
11.2013 - 06.2019

Job overview

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strong customer Retention and customer delight skills
  • Worked under valued NPS numbers and over achieved NPS target

Codiak Technologies
Bangalore

Resource Officer
01.2011 - 01.2013

Job overview

  • Provided support to help students with special needs learn and grow.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Reported on student progress, behavior, and social skills to parents.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Responded to email and telephone requests to provide students with specific information.
  • Leveraged technology to accelerate learning by proving students with easy-to-access information.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Assessed data gathering methods for validity and reliability purposes.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.

3 Global Service
Pune

Sr. Customer Service Advisor
11.2009 - 09.2010

Job overview

  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

IBM
Bangalore

Customer Service Associate
10.2007 - 06.2008

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Met customer call guidelines for service levels, handle time and productivity.

247 Customer
Bangalore

Customer Service Associate
02.2006 - 09.2007

Job overview

  • Informed customers about special promotions and provided detailed information for various products.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased revenue by cross-selling and upselling products and services.
  • Solved problems with products and services by providing customers with technical support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bangalore University
Government Junior School

SSLC
04.2000 - 04.2002

IMTS
Distance

Bachelor Of Business Administration from Business Administration
06.2012 - 07.2015

Mumbai University
Asha Foundation

12th from Business Administration
04.2003 - 04.2005

Skills

Team collaboration and leadership

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Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Top performer for Monthly, Quarterly and Yearly
  • Earned rewards and recognition, international trip as part campaign
  • Met and overachieved Targets

Timeline

Team Lead Customer Retention

Azuga
07.2019 - Current

Retention Advisor

Tech Mahindra
11.2013 - 06.2019

IMTS

Bachelor Of Business Administration from Business Administration
06.2012 - 07.2015

Resource Officer

Codiak Technologies
01.2011 - 01.2013

Sr. Customer Service Advisor

3 Global Service
11.2009 - 09.2010

Customer Service Associate

IBM
10.2007 - 06.2008

Customer Service Associate

247 Customer
02.2006 - 09.2007

Mumbai University

12th from Business Administration
04.2003 - 04.2005

Bangalore University

SSLC
04.2000 - 04.2002

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Lakshmi DeviCustomer Retention Team Lead