Lakshmi Kant
Subject Matter Expert
Ghaziabad
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
2009
2009
years of post-secondary education
2
2
Languages
Work History
Process Specialist-Data
Cognizant Technologies Solutions
- Gather relevant data related to catastrophes, including historical events, geographical information, and exposure data and accurately input collected data into designated databases
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Quality Assurance: Ensure data accuracy and integrity through meticulous checks.
- Identified and resolved process issues to drive optimal workflow and business growth.
Process Specialist-Data
Cognizant Technologies Solutions
- Working with Underwriting Support (Property and Casualty US Insurance) Team we have below responsibilities to perform:
- Doing Work allocation and manage Queues for all users in the team
- Creating reports daily basis, weekly basis and monthly basis i.e Daily production report, weekly production report, and monthly efficiency report for team basis on their overall performance, daily inventory, past due tracker and feedback tracker etc.
- Doing calls for clients and internal tech-support related any technical or process related issues for all team members.
- Part of update and feedback group, discuss all with supervisor and share and explain all process related updates and feedbacks with team.
- Mentored junior team members, contributing to their professional growth and development.
Process Executive-Data
EXL Service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Education
Master of Art -
M.J.P.R.University
Bachelor of Art - undefined
M.J.P.R.University
Intermediate - undefined
U.P.Board
high School - undefined
U.P.Board
Skills
Data Scrubbing
Proficient in advanced Excel
Data analysis expertise
Strategic decision making
Effective communication
Geocoding analysis skills
Proficient in advanced data extraction
Analytical issue evaluation
Other Information
- Travelling
- Interact With People
- Listening Music
Roles And Responsibilities
- Working with Underwriting Support (Property and Casualty US Insurance) Team we have below responsibilities to perform:
- Doing Work allocation and manage Queues for all users in the team
- Assess new joiners and juniors to complete transactions, their daily production targets and also technical issues.
- Creating reports daily basis, weekly basis and monthly basis i.e Daily production report, weekly production report, and monthly efficiency report for team based on their overall performance, daily inventory, past due tracker and feedback tracker etc.
- Part of weekly and monthly client calls for process update.
- Doing calls for clients and internal tech-support related any technical or process related issues for all team members.
- Manage Question tracker daily basis and update all process related questions in a tracker shared with client for their responses
- Part of update and feedback group, discuss all with supervisor and share and explain all process related updates and feedbacks with team.
Disclaimer
I hereby declare that all information stated above is true and complete to the best of my knowledge and belief that nothing has been concealed / distorted.
Personal Information
- Father's Name: Late Shree Babu Ram
- Mother's Name: Smt. Ganga Devi
- Nationality: Indian
- Marital Status: Married
Timeline
Bachelor of Art - undefined
M.J.P.R.University
Intermediate - undefined
U.P.Board
high School - undefined
U.P.Board
Process Specialist-Data
Cognizant Technologies Solutions
Process Specialist-Data
Cognizant Technologies Solutions
Process Executive-Data
EXL Service
Master of Art -
M.J.P.R.University