Summary
Overview
Work History
Education
Skills
Accomplishments
COMPUTER PROFICIENCY
Key Competencies And Skills
Personal Information
Disclaimer
Timeline
Hi, I’m

Lakshmi Karri

Engineer
Bangalore
Lakshmi Karri

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
years of professional experience
17
years of post-secondary education

Work History

General Data Tech

Lead Engineer
06.2022 - Current

Job overview

  • Responsible for Audit, ticket review, ticket assignments, scheduling MOM, Creating MIM bridges and driving, pulling necessary engineers into meetings.
  • Monitoring the dashboard queue for (Network, Security, collab,DC,NOC)
  • Managing the work flow of customer’s incidents, Changes, requests, and working with next level support infrastructure teams and manage end-to-end communication with clients based on agreed SLAs.
  • Daily review calls about pending tickets (Network, Security, collab,DC,NOC), Shift handover.
  • Preparing the report s for Webex login and sharing data to management on monthly basis.
  • Handling MIM bridge calls and Priority 1 tickets and gathering the engineers and keep update the status to Client experience managers and heads on hourly basis till the closure of the incidents.
  • Placing devices in maintenance mode as per customer requests.
  • Preparing reports to clients and provide updates on tickets which are currently pending and closed.
  • Providing support to end users, troubleshooting of LAN, WAN issues. Configuring the cameras and servers. Maintaining quality control and monitoring systems to ensure the highest standards of customer satisfaction.
  • Managing network monitoring tools and Performing troubleshooting of all Network systems.
  • Ensuring the stability, maintaining, supporting, and optimizing all network hardware.
  • Responsible for creating RMA requests and staging and shipping of defected products on interest of customer.

Inflow Technologies Pvt Ltd

Business Coordinator
09.2021 - 05.2022

Job overview

  • Creating quote manually CCW-R. Validating the quotes as per the SLA provided by Cisco.
  • Quote creation for regular requirements from the business development managers / partners. Creating pricing quotations (Margin + Discounts) and sharing with BDM.
  • Loading order on time and Cisco database and raising cases in Cisco if order gets struck. Resolving partner queries by interacting with them and respective cross functional teams.
  • Actively involved in training new hires, preparing training plans and sharing score cards to managers. Working with account managers to fix the price and discount related issues.
  • Responsible for circulating daily pending reports. Trained in preparing minutes of meeting and sharing across teams.

Infosys BPO Ltd

Sr. Process Executive
07.2018 - 09.2021

Job overview

  • SID and BID Change and Creation: Create site id where and which the product will be utilized in CCW-R tool
  • (Cisco commerce workshop) Contract to contract Move: Moving products/site or whole contract from source to target contract as per customer requirement
  • Terminating products and Services: Terminating products or services on a contract
  • Serial Number Swap: Replacement of new serial number for old serial number
  • Adding Products/Services: Adding products to a contract through CCW-R tool


Education

S.K.S.D Mahila Kalasala, Adikavi Nannaya University

Bachelor of Arts from B.Com (Computers)
04.2001 - 04.2018

University Overview

S.K.S.D Mahila Kalasala, Board of Intermediate Education

from Intermediate (CSE)

University Overview

Z.P High School, Board of Secondary Education

from SSC

University Overview

Skills

Ability to work in a fast-paced, dynamic environment Adapt to different day/night shifts as needed

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Accomplishments

Accomplishments
  • Achieved Ramp Award for maintaining 100% Quality and Spot Award for maintaining 100% Productivity
  • Received appreciations from clients for patch management work and provided high quality work.

COMPUTER PROFICIENCY

COMPUTER PROFICIENCY


  • Operating Systems : Windows, macOS, and Linux.
  • Software Applications: Microsoft outlook, Word, Google Docs, sharepoint, SAP, Science logic, Service now. Nectar, Prognosis, Okta, Keeper, Workday, cradle point.
  • Networking and Internet: Knowledge of IP addressing, DNS, HTTP, HTTPS, FTP, and other networking fundamentals.
  • Hardware Knowledge: Computer hardware components CPU, memory, storage and troubleshooting skills for diagnosing and resolving hardware-related issues.
  • Cloud Computing: Familiarity with cloud computing services such as AWS, Azure, Google Cloud and knowledge of how to use cloud-based applications, storage, virtual machines creations.

Key Competencies And Skills

Key Competencies And Skills


  • Proficiency in network hardware routers, switches, network management tools. Experience with cloud networking solutions and technologies (AWS, Azure, Google Cloud)
  • Conducting security vulnerability assessments. Effective verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders.
  • Root cause analysis and implementing preventive measures to minimize network downtime and Proactively identifying opportunities to improve network efficiency, reliability, and user experience.
  • Providing responsive support and timely resolution of network-related issues.

Personal Information

Personal Information
  • Father's Name: Baburao Karri
  • Date of Birth: 11/26/1996
  • Gender: Female
  • Nationality: Indian

Disclaimer

Disclaimer
I do hereby declare that all the furnished statements are true, correct and complete to the best of my knowledge and belief.

Timeline

Lead Engineer
General Data Tech
06.2022 - Current
Business Coordinator
Inflow Technologies Pvt Ltd
09.2021 - 05.2022
Sr. Process Executive
Infosys BPO Ltd
07.2018 - 09.2021
S.K.S.D Mahila Kalasala, Adikavi Nannaya University
Bachelor of Arts from B.Com (Computers)
04.2001 - 04.2018
S.K.S.D Mahila Kalasala, Board of Intermediate Education
from Intermediate (CSE)
04.2015
Z.P High School, Board of Secondary Education
from SSC
04.2012

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