Lakshmi Karthik
Change Management Lead
Hyderabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
As a Subject Matter Expert (SME), handled various transitions, trainings,and automations.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
7
7
Certificates
Work History
Configuration Management Specialist
Qualcomm India Private Limited
Hyderabad
04.2015 - Current
- Leading and mentoring the team to plan and execute work efficiently
- Creating and managing ECR/ECO and their life cycle in PLM
- Complete ownership of items from creation to end of life (obsolete) following the DDLC/SDLC methodology
- Training team and customer at regular interval to keep them updated on process changes
- Convert any recommendations that are provided in the sessions in the process after analyzing that it is feasible and beneficial with agreement from senior management
- Create/ maintain SharePoint and JIRA forms for Change Management domain
- Conduct requirement gathering workshops with various stakeholders for projects that are owned by CM team and conduct gap analysis on a regular basis to review and update procedures, process, projects
- Conduct lessons learned session at project completion, acknowledge the contributions and document the learnings that can be useful for on-going/upcoming projects
- As SME, propose feasible solutions for various issues/challenges and be a point of escalation to resolve issues
- Use JIRA as our CRM, track the customer comments and help close the tickets with the help of various stakeholders if needed
- Automate process that are mundane to help enhance efficiency
- Create/modify BOM structures for ASPICE Auto products
- Document the project/process at various stages, identify pain points of various stakeholders based on process, change management, or communication and simply those with scalable solutions
- Emphasizing on releasing Software, Documents, Part items, PCB designs, BOM structuring and distributing to customers as part of release management
- Create and Maintain knowledge articles process flows/process documents
- Responsible for training newbie and mentor them for a period of minimum 6 months
- Handle Project/Process transitions end-to-end
- Participate in UAT for various processes/projects
- Host focus group workshops for process improvements and quality initiatives
Technical Writer
Qualcomm India Pvt. Ltd.
Hyderabad
06.2007 - 04.2015
- Published more than 2000 documents successfully to customers
- This gave an opportunity to help build templates for various teams with help of IT
- This reduced a lot of back and forth by almost saving 25% of man hours in the total documentation process
- Identify documents in the SDLC process at an early stage, work with team to get technical insight, prepare baselines and help in faster turnaround of documentation
- Quality writing/editing/reviewing helped in idea to develop quality metrics which inurn resulted to reduce common errors by introducing few additions in process
- This increased the documentation time by ~15 minutes per document but reduced atleast 60% of back and forth
- Trained ~15 team members (including onsite training) on various processes and tools
- Their success story is the result of well planned, organized and executed effort
- Ongoing passion towards improving the process with a value add is where i keep track of what is the time to time change in document requirement from Configuration management team and to leverage it to the Tech Comm team with help of IT
- Ensuring team execution without flaw so that the scope expands and more opportunities creep in has become an habit
- Involved in successfully hiring ~10 members for the team at the right time and with right skills helps the team to perform at higher standards and meet customer requirement
- ACHIEVEMENTS/ WARDS & HONOURS
- Awarded multiple Qualstars and badges (internal Qualcomm recognition) for various achievements
- Created an internal hand book for the team with information from various sources
- This document was looked up as Bible
- Created various process documents for ease of team
- Created a an internal website using HTML with links to all the resources and point of contact information
- This was a ready reckoner for the entire team
- Awarded Best Customer Service Representative (CSR) multiple times at HSBC
Assistant Manager Operations
ICICI Bank Ltd
05.2003 - 10.2006
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Created and presented metrics to management on a monthly/when in need to assess the on-going and future requirements.
Customer Service Officer
HSBC India Pvt. Ltd.
09.2002 - 05.2003
Education
Bachelor of Commerce -
Shadan Degree College (Osmania University)
01.1997 - 01.2000
Master Business Administration - Information Technology & Finance
Dhruva College of Management
01.2000 - 01.2002
Skills
Project ManagementMS OfficeAgile PLMStakeholder ManagementSnagitTrainingMS VisioAgile MethodologiesSharePointMentoring
Project Management
Certification
Project Management Professional (PMP)
Timeline
Configuration Management Specialist
Qualcomm India Private Limited
04.2015 - Current
Technical Writer
Qualcomm India Pvt. Ltd.
06.2007 - 04.2015
Assistant Manager Operations
ICICI Bank Ltd
05.2003 - 10.2006
Customer Service Officer
HSBC India Pvt. Ltd.
09.2002 - 05.2003
Master Business Administration - Information Technology & Finance
Dhruva College of Management
01.2000 - 01.2002
Bachelor of Commerce -
Shadan Degree College (Osmania University)
01.1997 - 01.2000
Experience highlights
- Prepare SOW for the project
- Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
- Handled documentation and change management activities in conjunction with SDLC
- Practicing Agile project management by practicing Waterfall and Kanban methods as needed
- Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
- Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
- Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
- Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
- Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
- Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.
Experience highlights
- Prepare SOW for the project
- Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
- Handled documentation and change management activities in conjunction with SDLC
- Practicing Agile project management by practicing Waterfall and Kanban methods as needed
- Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
- Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
- Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
- Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
- Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
- Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.