Lakshmi Karthik
Change Management Lead
Hyderabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
As a Subject Matter Expert (SME), handled various transitions, trainings,and automations.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
7
7
Certificates
Work History
Configuration Management Specialist
Qualcomm India Private Limited
Hyderabad
2015.04 - Current
- Leading and mentoring the team to plan and execute work efficiently
- Creating and managing ECR/ECO and their life cycle in PLM
- Complete ownership of items from creation to end of life (obsolete) following the DDLC/SDLC methodology
- Training team and customer at regular interval to keep them updated on process changes
- Convert any recommendations that are provided in the sessions in the process after analyzing that it is feasible and beneficial with agreement from senior management
- Create/ maintain SharePoint and JIRA forms for Change Management domain
- Conduct requirement gathering workshops with various stakeholders for projects that are owned by CM team and conduct gap analysis on a regular basis to review and update procedures, process, projects
- Conduct lessons learned session at project completion, acknowledge the contributions and document the learnings that can be useful for on-going/upcoming projects
- As SME, propose feasible solutions for various issues/challenges and be a point of escalation to resolve issues
- Use JIRA as our CRM, track the customer comments and help close the tickets with the help of various stakeholders if needed
- Automate process that are mundane to help enhance efficiency
- Create/modify BOM structures for ASPICE Auto products
- Document the project/process at various stages, identify pain points of various stakeholders based on process, change management, or communication and simply those with scalable solutions
- Emphasizing on releasing Software, Documents, Part items, PCB designs, BOM structuring and distributing to customers as part of release management
- Create and Maintain knowledge articles process flows/process documents
- Responsible for training newbie and mentor them for a period of minimum 6 months
- Handle Project/Process transitions end-to-end
- Participate in UAT for various processes/projects
- Host focus group workshops for process improvements and quality initiatives
Technical Writer
Qualcomm India Pvt. Ltd.
Hyderabad
2007.06 - 2015.04
- Published more than 2000 documents successfully to customers
- This gave an opportunity to help build templates for various teams with help of IT
- This reduced a lot of back and forth by almost saving 25% of man hours in the total documentation process
- Identify documents in the SDLC process at an early stage, work with team to get technical insight, prepare baselines and help in faster turnaround of documentation
- Quality writing/editing/reviewing helped in idea to develop quality metrics which inurn resulted to reduce common errors by introducing few additions in process
- This increased the documentation time by ~15 minutes per document but reduced atleast 60% of back and forth
- Trained ~15 team members (including onsite training) on various processes and tools
- Their success story is the result of well planned, organized and executed effort
- Ongoing passion towards improving the process with a value add is where i keep track of what is the time to time change in document requirement from Configuration management team and to leverage it to the Tech Comm team with help of IT
- Ensuring team execution without flaw so that the scope expands and more opportunities creep in has become an habit
- Involved in successfully hiring ~10 members for the team at the right time and with right skills helps the team to perform at higher standards and meet customer requirement
- ACHIEVEMENTS/ WARDS & HONOURS
- Awarded multiple Qualstars and badges (internal Qualcomm recognition) for various achievements
- Created an internal hand book for the team with information from various sources
- This document was looked up as Bible
- Created various process documents for ease of team
- Created a an internal website using HTML with links to all the resources and point of contact information
- This was a ready reckoner for the entire team
- Awarded Best Customer Service Representative (CSR) multiple times at HSBC
Assistant Manager Operations
ICICI Bank Ltd
2003.05 - 2006.10
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Created and presented metrics to management on a monthly/when in need to assess the on-going and future requirements.
Customer Service Officer
HSBC India Pvt. Ltd.
2002.09 - 2003.05
Education
Bachelor of Commerce -
Shadan Degree College (Osmania University)
1997.01 - 2000.01
Master Business Administration - Information Technology & Finance
Dhruva College of Management
2000.01 - 2002.01
Skills
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Certification
Project Management Professional (PMP)
Timeline
Configuration Management Specialist
Qualcomm India Private Limited
2015.04 - Current
Technical Writer
Qualcomm India Pvt. Ltd.
2007.06 - 2015.04
Assistant Manager Operations
ICICI Bank Ltd
2003.05 - 2006.10
Customer Service Officer
HSBC India Pvt. Ltd.
2002.09 - 2003.05
Master Business Administration - Information Technology & Finance
Dhruva College of Management
2000.01 - 2002.01
Bachelor of Commerce -
Shadan Degree College (Osmania University)
1997.01 - 2000.01
Project Management Professional (PMP)
Certified Scrum Master - CSM
ITIL Foundation certified professional
PRINCE2 certified practitioner (Projects In Controlled Environment
Yellow belt certification in Six Sigma from DMAIC
Network centered computing professional from NIIT
Microsoft certified professional in VC
Experience highlights
- Prepare SOW for the project
- Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
- Handled documentation and change management activities in conjunction with SDLC
- Practicing Agile project management by practicing Waterfall and Kanban methods as needed
- Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
- Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
- Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
- Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
- Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
- Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.
Experience highlights
- Prepare SOW for the project
- Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
- Handled documentation and change management activities in conjunction with SDLC
- Practicing Agile project management by practicing Waterfall and Kanban methods as needed
- Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
- Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
- Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
- Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
- Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
- Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.
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