Summary
Overview
Work History
Education
Skills
Certification
Timeline
Experience highlights
Experience highlights
Generic

Lakshmi Karthik

Change Management Lead
Hyderabad

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

As a Subject Matter Expert (SME), handled various transitions, trainings,and automations.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
7
7
Certificates

Work History

Configuration Management Specialist

Qualcomm India Private Limited
Hyderabad
04.2015 - Current
  • Leading and mentoring the team to plan and execute work efficiently
  • Creating and managing ECR/ECO and their life cycle in PLM
  • Complete ownership of items from creation to end of life (obsolete) following the DDLC/SDLC methodology
  • Training team and customer at regular interval to keep them updated on process changes
  • Convert any recommendations that are provided in the sessions in the process after analyzing that it is feasible and beneficial with agreement from senior management
  • Create/ maintain SharePoint and JIRA forms for Change Management domain
  • Conduct requirement gathering workshops with various stakeholders for projects that are owned by CM team and conduct gap analysis on a regular basis to review and update procedures, process, projects
  • Conduct lessons learned session at project completion, acknowledge the contributions and document the learnings that can be useful for on-going/upcoming projects
  • As SME, propose feasible solutions for various issues/challenges and be a point of escalation to resolve issues
  • Use JIRA as our CRM, track the customer comments and help close the tickets with the help of various stakeholders if needed
  • Automate process that are mundane to help enhance efficiency
  • Create/modify BOM structures for ASPICE Auto products
  • Document the project/process at various stages, identify pain points of various stakeholders based on process, change management, or communication and simply those with scalable solutions
  • Emphasizing on releasing Software, Documents, Part items, PCB designs, BOM structuring and distributing to customers as part of release management
  • Create and Maintain knowledge articles process flows/process documents
  • Responsible for training newbie and mentor them for a period of minimum 6 months
  • Handle Project/Process transitions end-to-end
  • Participate in UAT for various processes/projects
  • Host focus group workshops for process improvements and quality initiatives

Technical Writer

Qualcomm India Pvt. Ltd.
Hyderabad
06.2007 - 04.2015
  • Published more than 2000 documents successfully to customers
  • This gave an opportunity to help build templates for various teams with help of IT
  • This reduced a lot of back and forth by almost saving 25% of man hours in the total documentation process
  • Identify documents in the SDLC process at an early stage, work with team to get technical insight, prepare baselines and help in faster turnaround of documentation
  • Quality writing/editing/reviewing helped in idea to develop quality metrics which inurn resulted to reduce common errors by introducing few additions in process
  • This increased the documentation time by ~15 minutes per document but reduced atleast 60% of back and forth
  • Trained ~15 team members (including onsite training) on various processes and tools
  • Their success story is the result of well planned, organized and executed effort
  • Ongoing passion towards improving the process with a value add is where i keep track of what is the time to time change in document requirement from Configuration management team and to leverage it to the Tech Comm team with help of IT
  • Ensuring team execution without flaw so that the scope expands and more opportunities creep in has become an habit
  • Involved in successfully hiring ~10 members for the team at the right time and with right skills helps the team to perform at higher standards and meet customer requirement
  • ACHIEVEMENTS/ WARDS & HONOURS
  • Awarded multiple Qualstars and badges (internal Qualcomm recognition) for various achievements
  • Created an internal hand book for the team with information from various sources
  • This document was looked up as Bible
  • Created various process documents for ease of team
  • Created a an internal website using HTML with links to all the resources and point of contact information
  • This was a ready reckoner for the entire team
  • Awarded Best Customer Service Representative (CSR) multiple times at HSBC

Assistant Manager Operations

ICICI Bank Ltd
05.2003 - 10.2006
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Created and presented metrics to management on a monthly/when in need to assess the on-going and future requirements.

Customer Service Officer

HSBC India Pvt. Ltd.
09.2002 - 05.2003

Education

Bachelor of Commerce -

Shadan Degree College (Osmania University)
01.1997 - 01.2000

Master Business Administration - Information Technology & Finance

Dhruva College of Management
01.2000 - 01.2002

Skills

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Certification

Project Management Professional (PMP)

Timeline

Configuration Management Specialist

Qualcomm India Private Limited
04.2015 - Current

Technical Writer

Qualcomm India Pvt. Ltd.
06.2007 - 04.2015

Assistant Manager Operations

ICICI Bank Ltd
05.2003 - 10.2006

Customer Service Officer

HSBC India Pvt. Ltd.
09.2002 - 05.2003

Master Business Administration - Information Technology & Finance

Dhruva College of Management
01.2000 - 01.2002

Bachelor of Commerce -

Shadan Degree College (Osmania University)
01.1997 - 01.2000

Experience highlights

  • Prepare SOW for the project
  • Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
  • Handled documentation and change management activities in conjunction with SDLC
  • Practicing Agile project management by practicing Waterfall and Kanban methods as needed
  • Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
  • Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
  • Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
  • Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
  • Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
  • Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.

Experience highlights

  • Prepare SOW for the project
  • Experience in evaluating a project from every possible angle starting from requirement analysis to lessons learned
  • Handled documentation and change management activities in conjunction with SDLC
  • Practicing Agile project management by practicing Waterfall and Kanban methods as needed
  • Go getter attitude for ensuring Quality and completeness of a project, with an emphasis on stakeholder management
  • Use project management tools like JIRA, Adobe Experience Manager for efficient and smooth project completion
  • Keeping a track of project via metrics and updating the management to get a buy in for items to be covered in the sprint cycles
  • Communicating with global teams clearly to engage in discussions regarding process consistency, team needs, requirements for projects, setting up process and transitions.
  • Communicating with teams across the globe and coordinating the effort while having all of us on the same page is my work culture.
  • Believe in providing a lively and robust environment for the team to work together and keep always motivated and maintain team synergy.

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Lakshmi KarthikChange Management Lead