Lakshmi Kollipara
Summary
I've spent the last 10 years helping organizations turn training into a real business advantage. At Zara Mobility, I designed and led programs that cut ramp-up time by 30%, improved sales conversion by 18%, and raised customer satisfaction by 22% across more than 1,500 employees. Over my career, I've trained and graduated 3,000+ professionals with a 95%+ success rate — from frontline staff to mid-level leaders. I coach teams, mentor trainers, and build learning programs that don't just fill knowledge gaps — they improve performance, reduce attrition, and strengthen leadership.
Overview
11
11
years of professional experience
Work History
Senior Corporate Trainer
Zara Mobility
05.2021 - Current
- Spearheaded end-to-end design and facilitation of sales, communication, and customer experience programs for 1,500+ employees across multiple business units.
- Led new hire onboarding programs that accelerated time-to-productivity by 30% and reduced early attrition through engaging, hands-on training methods.
- Designed competency-based training frameworks aligned with business KPIs, increasing average sales conversion rates by 18% and customer satisfaction scores by 22%.
- Partnered with leadership and operations to identify performance gaps , tailoring refresher training and targeted coaching.
- Delivered leadership upskilling workshops on accountability, communication, and conflict resolution, strengthening management capabilities across mid-level leaders.
- Championed digital learning by leveraging Zoom, WebEx, and virtual classroom tools , expanding training reach by 40% without increasing costs.
- Mentored and coached junior trainers, establishing standardized training practices and elevating overall team facilitation quality.
Process Trainer – Sales
VCC India Pvt. Ltd.
09.2016 - 05.2021
- Developed training materials including job aids, scripts, and scenario-based exercises.
- Partnered with QA and operations to monitor calls, identify skill gaps, and deliver coaching.
- Delivered refresher programs that improved compliance and retention.
- Reduced new-hire ramp-up time by 20% and improved call quality compliance by 25%.
Sales Representative
Triling IT Solutions
06.2015 - 08.2016
- Ranked in the top 10 sales agents nationwide, regularly exceeding targets.
- Used consultative selling to uncover customer needs and deliver tailored solutions.
- Shared best practices with peers, improving team performance.
Technical Support Representative
Wipro
06.2014 - 02.2015
- Delivered broadband and software support with a 95% customer satisfaction rate.
- Improved first-call resolution by 15% through clear troubleshooting documentation.
- Reduced repeat calls by coaching customers and documenting fixes.
Education
B. Tech -
JNTU – Tirumala Engineering College
01.2014
Intermediate - undefined
Narayana Junior College
01.2010
High School - undefined
Bhega's High School
01.2008
Skills
- Corporate Training & Facilitation (Classroom Virtual)
- Sales Training & Customer Experience Programs
- Leadership Development & Manager Coaching
- Curriculum Design & Program Evaluation
- Coaching and Mentoring Training Teams
- KPI Alignment & Business Impact Measurement
- Learning Technology & AI Tools for Training
- Teamwork, Collaboration & Accountability Building
Websites
Career Highlights
- Trained and graduated 3,000+ employees with a 95%+ completion rate.
- Delivered programs that produced double-digit improvements in sales, customer satisfaction, and retention.
- Built and facilitated leadership programs that strengthened management capability and team performance.
- Coached and developed a team of trainers, ensuring consistent delivery and higher standards across the organization.
- Successfully used AI tools to modernize training design and evaluation, making programs more impactful and scalable.
Timeline
Senior Corporate Trainer
Zara Mobility
05.2021 - Current
Process Trainer – Sales
VCC India Pvt. Ltd.
09.2016 - 05.2021
Sales Representative
Triling IT Solutions
06.2015 - 08.2016
Technical Support Representative
Wipro
06.2014 - 02.2015
Intermediate - undefined
Narayana Junior College
High School - undefined
Bhega's High School
B. Tech -
JNTU – Tirumala Engineering College
Similar Profiles
Parsa OlyaeifardParsa Olyaeifard
SALES ASSOCIATE / CASHIER / INVENTORY: at (Zara York Dale Mall / Zara Oshawa Centre)SALES ASSOCIATE / CASHIER / INVENTORY: at (Zara York Dale Mall / Zara Oshawa Centre)
Geraud Benedict NOUATINGeraud Benedict NOUATIN
Distributor Support Coordinator (Field Manager) at AFRICA MOBILITY SOLUTION (CFAO MOBILITY)Distributor Support Coordinator (Field Manager) at AFRICA MOBILITY SOLUTION (CFAO MOBILITY)
Dorothy Burton HodgesDorothy Burton Hodges
Consumer Advocate at Motorola Mobility, Motorola Mobility TransformationConsumer Advocate at Motorola Mobility, Motorola Mobility Transformation
Saquib ManzoorSaquib Manzoor
Senior Corporate Trainer at Koenig Solutions Pvt LtdSenior Corporate Trainer at Koenig Solutions Pvt Ltd
Anita CoffmanAnita Coffman
Senior Corporate Trainer at Illuminate New OrleansSenior Corporate Trainer at Illuminate New Orleans