LAKSHMI KUMAR

• Staging and distribution of internal emails using in-house mail distribution system.
• Publishing web content to internal SharePoint websites and site updates to Newsroom.
• Providing email compliance and distribution related reports.
• Maintained high level of confidentiality with Leadership email items in line with regulations.
• Developed strategies to speed up HTML conversion of email and delivery processes.

Tools and Technologies Team

• Enhanced user participation and collaboration within Learning & Development Teams by creating web based activities/games for e-learnings and surveys - Gamification.
• Enhanced interfaces to promote better functionality for users.
• Performed analysis, documentation, testing, implementation, and user support for platform transitions. Investigated existing issues and implemented resolutions to increase user participation.
• Researched and adopted new technologies to add value to existing offerings.
• Collaborated with stakeholders to identify business needs and data sources.
• Assessed results and statistics to integrate high-level charts with data rules.

Knowledge Management Team

• Conceptualize, design and develop web pages for internal portal and Team Sites using SharePoint functions, features, web technologies and tools.
• Collaborative brainstorming sessions with the stakeholders to generate ideas, create storyboards and mock workflow of the website, deciding on information hierarchy, user case for stakeholders and participant
• Active participation in planning timelines and delivery milestones, Information Architecture, Wireframing, Mockups, Process Flows.

• Ipomo Campus - Custom mobile applications used by Education institutions to capture attendance, tests and other information by College staff.
• Provided dedicated support and tested applications prior to final review to verify issue resolution.
• Design and create robust database to meet client requirements for functionality, scalability, and performance.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Provided guidance and mentored less-experienced staff members.

• Answered telephone requests for leading telecom service provider and completed interactions quickly to meet productivity goals.
• Investigated basic issues and escalated more complicated concerns.

• Planned website development, converting mockups into usable web presence with HTML, CSS, JavaScript and jQuery.
• Provided front-end website development using WordPress and other editing software.