Lakshmi M
Senior Account Manager
Bengaluru,Karnataka
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
GeekyAnts India Pvt Limited
Bengaluru, Karnataka
Mar.2022 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Created proposals for new and repeat customer business transactions.
Account Manager
GeekyAnts India Pvt Ltd
Bengaluru, Karnataka
10.2020 - Current
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Introduced new processes to improve account and market tracking for better data analysis.
- Knows BPM Flow Design and GAP Analysis, UML Diagram
- Deep Analysis of Scope of the system & Project
- Translate business needs and Documentation
- Working knowledge on planning poker, size estimations.
- Well versed with SDLC used in the projects delivered.
- Involved in reporting daily status of the projects to the clients by communicating the appropriate reports.
- Coordinating between the on-site team and off shore team and responsible for conducting the status call with clients, Project and Test management team's by providing the daily/weekly progress of each project targeted for the release
- Good Interpersonal and Communication skills enable me to interact professionally with team members and clients.
Asst. Manager Business Support
GeekyAnts India Pvt Ltd
Bengaluru, Karnataka
03.2018 - 10.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Supervised work of contracted employees to keep on task for timely completion.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Data Analyst
GeekyAnts India Pvt Ltd
Bengaluru, Karnataka
05.2017 - 03.2018
- Contributed to mock-ups, email campaigns and social media content.
- Drafted weekly e-newsletters to subscribers and set up campaigns in MailChimp.
- Assisted in managing corporate social media channels.
- Performed market analysis and researched latest trends.
- Tracked social media trends and adapted to attract target follower demographic.
- Prepared reports detailing project updates, performance information and ongoing trends.
Fund Accounting Analyst
Norther Trust India Pvt Ltd
Bengaluru, Karnataka
04.2011 - 11.2012
- Reconciled daily trading transactions to ascertain necessary month-end adjustment measures.
- Performed daily accounting of assigned funds and performed fund analysis for critical decision-making purposes.
- Prepared cash and currency reconciliation reports for counterparty accounts.
- Calculated funds' net asset value on UK Funds on daily basis.
Education
MBA - Marketing & Finance
Jain College
Bengaluru03-2011
Full Stack Web Development - MERN Stack
Edureka
Online10-2021
Post Graduation - Business Analysis & Product Management
MNIT - Jaipur
Intellipaat01-2022
Skills
- Business Analysis
- Revenue Retention
- Issue Resolution
- Regional Accounts
- Business Negotiation
- New Account Creation
- Strategic Planning
- Account Management
- Cross-Functional Collaboration
- Customer Rapport
- Strategic Account Planning
- Customer Relationship Management
Timeline
Senior Account Manager
GeekyAnts India Pvt Limited
Mar.2022 - Current
Account Manager
GeekyAnts India Pvt Ltd
10.2020 - Current
Asst. Manager Business Support
GeekyAnts India Pvt Ltd
03.2018 - 10.2020
Data Analyst
GeekyAnts India Pvt Ltd
05.2017 - 03.2018
Fund Accounting Analyst
Norther Trust India Pvt Ltd
04.2011 - 11.2012
MBA - Marketing & Finance
Jain College
Full Stack Web Development - MERN Stack
Edureka
Post Graduation - Business Analysis & Product Management
MNIT - Jaipur
Similar Profiles
Monika MathurMonika Mathur
Accounts Manager at GeekyAnts India Private LimitedAccounts Manager at GeekyAnts India Private Limited
Lakshmi MylavaramLakshmi Mylavaram
Account Manager at GeekyAnts India Pvt LtdAccount Manager at GeekyAnts India Pvt Ltd
Debjyoti MohapatraDebjyoti Mohapatra
Senior Software Engineer - 1 at GeekyAnts Pvt Ltd.Senior Software Engineer - 1 at GeekyAnts Pvt Ltd.