Lakshmi N
Assistant Manager Of Operations
Bengaluru,KA
Summary
Determined and responsible Assistant Manager of Operations with more than 15 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing business, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
2
2
Certifications
16
16
years of professional experience
Work History
Assistant Manager of Operations
First American India Private Limited
Bangalore, Karnataka
2005.08 - Current
- Analyzes customer’s production requirements to develop and implement Production models.
- Use 6-I methodology for transition process in formulating and implementing strategies, aimed at facilitating business expansion & growth, new market development, effective product promotion and client retention.
- Create data dashboards, graphs and visualizations.
- Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool.
- Use statistical methods to analyze data and generate useful business reports.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
- Mapping clients, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.
- Managing the team functions viz.
- Manpower planning, recruitment & selection, induction, performance appraisal, training, etc.
Education
PGDBA - Finance Management
Symbiosis Center For Distance Learning
Bachelor of Commerce - Finance
Bangalore University
Skills
Team Operations
Business operations proficiency
Expertise in People and Process
Project Management
Training and mentoring
Team Building
Inventory management
Staff training/development
Delegation
Coaching and mentoring
Accomplishments
- Rewarded with prestigious “Monisha Datta Award for emerging women leadership” in 2014.
- Been part of “Emerging Leadership Program” of FAI.
- Been part of “Accelerate” Program of Oscar Murphy Solutions.
- Been part of “Train the trainer” Program of FAI.
- Core Committee member of Unnati – Women in leadership in FAIBusiness Travel:.
- Travelled to Philippines - Manila to set up the project by setting up Client meetings with the Line Leaders, Managers and Training Team as part of Business Continuity Planning in 2011 and successfully completed the Project.
- BCP @ Salem – To set up new process as part of transition process.
Certification
Certified Scrum Master, Scrum Alliance - 2021-2023
Timeline
Assistant Manager of Operations
First American India Private Limited
2005.08 - Current
PGDBA - Finance Management
Symbiosis Center For Distance Learning
Bachelor of Commerce - Finance
Bangalore University