Lakshmi P

• Experienced User Access Management Engineer with a strong background in managing user identities, access controls, and security policies, ensuring compliance with organizational and regulatory standards.
• Provided first-line IT support to end users via phone, email, and ticketing systems.
• Assisted in password resets, user account management, and basic network troubleshooting.
• Logged, tracked, and closed IT tickets following ITIL best practices.
• Managed Active Directory (AD), Office 365, and Exchange.
• Worked with IT teams on incident management, change requests, and system upgrades.
• Provided mentorship and training to junior IT support engineers.
• Additional Experience Areas :

• Experience with ITSM tools (ServiceNow).

• Familiarity with cloud platforms (Azure 900, AVD).

• Worked in ITIL-based environments, managing SLAs and KPIs.
•Provided support in virtualized environments (VMware, Citrix).
•Managed enterprise mobility solutions (Intune).