Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Lakshmi Pavani

Lakshmi Pavani

Hyderabad

Summary

Proven leader with 12+ years optimizing operations and driving strategic growth. Expert in building high-performing teams, streamlining processes, and delivering exceptional results. Passionate about fostering collaborative cultures and developing talent. Demonstrated success in solving complex problems, leveraging data for informed decision-making, and building strong vendor partnerships. Possesses a strong L&D background with expertise in designing impactful training programs, measuring learning outcomes, and driving organizational performance.

Overview

16
16
years of professional experience

Work History

DEPUTY MANAGER – LEARNING & DEVELOPMENT

ZF India Pvt. Ltd
04.2023 - Current
  • Partnered with HR teams to ensure consistent execution of talent programs across all locations, providing upskilling sessions as needed
  • Co-facilitated workshops and meetings with HR Partners, including talent conferences and team development workshops
  • Implemented talent and leadership concepts to strengthen leadership and close talent gaps within the organization
  • Conducted data analysis to identify learning and development needs and built development programs in collaboration with Talent experts
  • Supported business transformations with relevant Talent content and created materials for upskilling sessions to ensure effective learning transfer
  • Led key talent projects for the Function/Market, actively participating in global talent projects representing Emerging Markets
  • Played a key role in employee engagement initiatives, fostering a positive work environment and enhancing employee satisfaction through various programs and activities
  • Demonstrated strategic thinking by aligning talent development initiatives with long-term organizational goals and market trends.

SENIOR EXECUTIVE – LEARNING & DEVELOPMENT

Cognizant Information Technology
07.2009 - 04.2023
  • Implementation Lead: Complete ownership of project direction, coordination, implementation, and execution
  • Managed resources, reported to management, and interfaced with clients and stakeholders
  • Designed and executed end-to-end learning programs in behavioral, functional, and digital skills
  • Created and implemented program frameworks, workshops, and customized surveys
  • Identified process improvements and maintained monthly calendars
  • Communicated with teams and stakeholders on program design and content
  • Collaborated with knowledge partners to ensure curriculum alignment with program objectives
  • Evaluated and negotiated contracts with vendors for cost optimization
  • Managed vendor databases, project codes, and managed contract renewals
  • Collaborated with vendors like Simplilearn, Mind Map, Skillsoft, Wiley, and Tiny Magiq
  • Created mailers and flyers and launched awareness campaigns
  • Maintained learning calendars on digital platforms and engaged associates through Yammer and other platforms
  • Collaborated with corporate teams to run campaigns and encourage associate participation
  • Prepared training plans, conducted surveys, and tracked feedback
  • Published reports and dashboards, tracked expenses, and reported metrics
  • Organized leaders speak sessions, SME connects, and supported ILT/VILT training sessions
  • Performed root cause analysis on program feedback to improve design
  • Worked closely with stakeholders to understand program needs and drive change
  • Published program completion statuses and conducted monthly connects to discuss improvements
  • Assisted stakeholders in developing team members and addressing training queries
  • Led a team of associates, setting goals, tracking performance, conducting regular 1:1s, providing feedback, and supporting team training activities
  • Monitored individual and team performance.

TEAM LEADER

08.2014 - 08.2015
  • Managed the entire project life cycle from setting up projects in the Open-Air tool to making updates based on the Statement of Work (SOW), MAT, and Salesforce Application to validate project tasks
  • Allocated resources in Open-Air (OA) based on requests from Project Managers
  • Updated project statuses in Open-Air to Complete, On Hold, In Process, or Closed, based on project requirements, and input from project leads
  • Allocated resources to projects according to skill sets and availability for specific tasks and products
  • Managed overbooking of resources with approval from Project Directors, Engagement Managers, and departments via emails and phone calls
  • Verified invoices, milestones, and rate cards
  • Managed end-to-end Professional Services (PS) Surveys, including collecting CSAT scores and comments from clients
  • Published the PS dashboard weekly using Salesforce (SFDC) as the primary tool for survey data
  • Created Standard Operating Procedures (SOPs) for PS Surveys and Project Setups as learning documents.

SME

03.2013 - 03.2014
  • Led efforts in mitigating risk and coordinated with counterparties to manage daily risk and market value
  • Conducted daily calls with clients to discuss process improvements
  • Sent regular reports on trades and market values
  • Updated clients weekly or daily on trade values and monthly interest.

SME

10.2012 - 03.2013
  • Responsible for scheduling commercials, including ad trafficking and order reviews for clients
  • Managed commercials and coordinated with sales executives and market managers to create client accounts.

SR. PROCESS EXECUTIVE

07.2009 - 10.2012
  • Training, Work Allocation, Mentoring & Analysis
  • Client Interaction
  • Contributed to the transition of the GP (General Practitioner) process and identified improvement opportunities
  • Hands-on experience with AMDOCS and Infosys tools, including CRM by AMDOCS and asset management by Infosys.

PROCESS EXECUTIVE

GE Money
10.2008 - 05.2009
  • Joined as a Junior Customer Service Executive, assisting GE clients with their inquiries and concerns
  • Handled inbound calls to address customer issues related to payments, sales, credit history, and purchases
  • Managed dispute resolution for payment and purchase-related issues.

Education

Bachelor of Science (Computers) -

Osmania University
04.2008

10+2 -

Gowtham Jr. College

SSC -

Daffodils High School

Skills

  • Persuasive and goal oriented
  • High performer
  • Highly collaborative with good business acumen
  • High energy individual
  • Learning Strategy Development
  • Program Implementation
  • Workshop Design and Facilitation
  • Budget Management
  • Vendor and Consultant Relationship Management
  • Strategic and Communication Skills
  • Decision-making capabilities
  • Employee engagement
  • Strategic Planning

Accomplishments

  • Awarded the Excellence Award in Q3 2024 for outstanding performance.
  • Honored with the ZF Shakti Award on International Women's Day in March 2024.
  • Completed the "Certified Learning and Development Manager" program with MEHR in Q4 2024.
  • Awarded the Excellence Award in Q3 2023 for outstanding performance.
  • Hosted more than 30 leader connect sessions with large group of audience across all levels.
  • Planned and executed digital initiatives on Data Analytics certification framework across all levels and locations with minimum coverage of 5000+
  • Streamlined a training certification program, to close the backlogs of 2017 and 2018. 1000+ associates were covered in this initiative. This required a clear plan & concerted effort with great stakeholder management.
  • Executed digital initiative programs for senior leadership across all levels.
  • Re-designed the content for vendor program, which has resulted in increased implementation efficiency and cost savings for organization.
  • Got the opportunity to write the paper in 2021 for Brandon Hall HCM Excellence Awards under category Best Results of a Learning Program for Data Analytics Certification Framework and won under GOLD category.
  • Got the opportunity to write the paper in 2020 for Brandon Hall HCM Excellence Awards under category Best Advance in Competencies and Skill Development for Data Engineer Certification program and won under SILVER category.
  • Consistently received rewards and recognition for exceeding job objectives.
  • Single point of contact for any process related query.
  • Received appreciations for processing maximum number of work items.
  • Provided process improvement strategies and ideas that focused on reducing turnaround time and improve quality.
  • Led training and supervised subsequent waves of agents.
  • Working to time critical deadlines, ensuring urgent applications are worked on priority and funds are sent to customer without delay.
  • Coordinated with operations and training for various programs within the Organization from the level of Associate to VP.

Languages

  • English
  • Telugu
  • Tamil
  • Hindi

Timeline

DEPUTY MANAGER – LEARNING & DEVELOPMENT

ZF India Pvt. Ltd
04.2023 - Current

TEAM LEADER

08.2014 - 08.2015

SME

03.2013 - 03.2014

SME

10.2012 - 03.2013

SENIOR EXECUTIVE – LEARNING & DEVELOPMENT

Cognizant Information Technology
07.2009 - 04.2023

SR. PROCESS EXECUTIVE

07.2009 - 10.2012

PROCESS EXECUTIVE

GE Money
10.2008 - 05.2009

Bachelor of Science (Computers) -

Osmania University

10+2 -

Gowtham Jr. College

SSC -

Daffodils High School

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Lakshmi Pavani