Lakshmi Prasad

• Supporting Design, Mobilisation and Execution of PMO activities for medium to large programmes managing most of the dimensions of Project management office
• Experience with Project delivery across all phases of Implementation Build team.
• To liaise and work with onshore teams and internal business services groups to gather scoping requirements and facilitating brainstorming sessions with industry experts
• Build processes for the execution of process management tasks and ensure effective business transition
• Performed thorough risk analyses to proactively address potential threats to program success before they became critical issues.
• Maintenance of RAID logs, Ownership of Project Artifacts, project progress, raising issues and risks proactively to the stakeholders and ensure smooth delivery
• Ensured compliance with organizational policies, regulatory requirements, and industry standards throughout all stages of program implementation.
• Enabled successful project execution by providing expert guidance, training, and support to project teams.
• Streamlined reporting procedures for enhanced decision-making capabilities within client organizations.
• Enhanced program efficiency by streamlining processes and implementing best practices in project management.
• Mentored junior consultants in developing their skills in project management methodologies and tools.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed comprehensive training materials that increased end-user understanding of new systems or processes.
• Improved team collaboration by fostering open communication, trust, and shared ownership of projects.
• Developed custom Scrum boards for better task tracking and transparency within the team.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Streamlined release processes through close coordination between development teams and operations staff.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

• Interact with business and stakeholders and evaluate business and operating models, processes and operations to gather, understand and analyse business requirements
• Support change management activities
• Facilitation of knowledge sharing and training sessions for internal teams by analysing the knowledge gaps
• Monitor/report Project Triple constraints – Time, Cost, schedule, scope and RAID and to ensure completion of project deliverables
• Coordinate project meetings - produce, maintain and distribute meeting minutes, project documentation, updates, schedules, risk registers, change logs, project modifications, key deliverables and approvals for project stakeholders and task owners
• Follow up on action items with key stakeholders and task owners to ensure on-time project tasks
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.

• Develop and execute activities related to end-to-end project management, including project transitions, scoping and requirements through implementation and deployment
• Engage all the stakeholders as a virtual team (Customer, Development and Accounts team) for business operations and ensure Client delivery on time
• Co-ordinate project meetings, tasks, maintain project plan, risk tracker, status reports, and ensure overall project delivery
• Facilitated ongoing communication between clients and internal team members, ensuring seamless coordination during project implementation phases.
• Served as a key liaison between engineering, procurement, and construction teams to ensure seamless coordination throughout project lifecycles.
• Played a key role in meeting deadlines with effective coordination of tasks among different departments involved in the project.
• Streamlined internal communications for efficient team coordination and project management.
• Streamlined project timelines through effective communication with team members, coordination of tasks, and diligent attention to detail throughout all phases of construction and maintenance.
• Consistently met project deadlines through proficient task management and close coordination with other construction professionals.
• Supported the successful completion of large-scale projects through effective coordination with cross-functional teams.
• Facilitated timely completion of projects through effective coordination of project resources and regular progress updates to stakeholders.
• Served as liaison between departments for project coordination, ensuring seamless collaboration on interdepartmental initiatives.
• Facilitated smooth project execution through diligent coordination with vendors, suppliers, and internal departments.

Role - Customer Success and Account management

• End to End Project Management from Project Kick- Off to Billing and Project closure
• Coordinate minutes, action items for a timely delivery
• Prepare project status reports, milestones and key deliverables
• Collaborating with Cross Functional Teams, developers, testers for Project Discussion
• Post project reviews to update and capture lessons learned and implement on best practices
• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
• Established a culture of continuous improvement within the team, fostering an environment where learning from mistakes was encouraged and embraced.
• Delivered detailed reports on account performance to senior leadership, facilitating informed decision-making processes.
• Created customized solutions tailored to individual client needs, demonstrating a deep understanding of their unique challenges and priorities.
• Mentored junior account managers, providing guidance and support in their professional development while fostering a culture of collaboration and teamwork.

• Client relations and client account management
• Deliver engaging, challenging training sessions on SAAS deliverables to corporate clients
• Operate as the lead point of contact for Clients
• Maintain effective relationships with project stakeholders, including internal and external vendors
• Understanding customer needs, assisting on research, data analysis and providing appropriate solutions
• CRM maintenance and Data management – Both Customer and Account
• Assist in monitoring project actual versus budgets and timesheet and expenses reports
• Content Development Support and Support Sales Teams in training