Lakshmi Prasanna
Rajahmundry
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency. Providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Marriott's hotel
Hyderabad
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Customer Service Associate
Accor Group
Visakhapatnam
10.2021 - 04.2022
- With a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations.
Rajahmundry
04.2019 - 08.2019
- Strengthened communication skills through regular interactions with others
- Applied effective time management techniques to meet tight deadlines
- I am part of an
- EDP program and cleared the exam
- I have worked in “NAVY ODC” for three days regarding “President Fleet Review”
- PFR )
- (
- Also participated in “MILAN ODC”
- Achievements
- Skills
- Customer service, Food service, Guest services, Time management
Education
Intermediate - undefined
SSC - undefined
ACCOR Certification - [2021], PMKVY Certification - [2019] - undefined
Skills
Amenities and accomodations knowledge
undefinedTimeline
Guest Service Associate - Marriott's hotel
07.2022 - Current
Customer Service Associate - Accor Group
10.2021 - 04.2022
-
04.2019 - 08.2019
SKR Women's College - Intermediate,
E.M) HIGH School - SSC,
- ACCOR Certification - [2021], PMKVY Certification - [2019],
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