LAKSHMI RAVICHANDRAN

• 4+ Years of Experience in manual testing, in addition to a fundamental understanding of automation testing.
• Testing software to identify and resolve problems from a end users perspective.
• Involved in Different phases of Testing (Functional Testing, Regression Testing & Database Testing and provided UAT support). Effectively worked with teams that used either Agile or Waterfall methodologies during all the SDLC phases and STLC process.
• Ensure dependencies are met and provided to the development team in a timely manner escalating when issues arise Extensive experience in functional and regression testing.
• Conducted Daily Stand up, Scrum meetings, Defect Review, and grooming calls. Collaborated with the QA team in reviewing and validating test plans, scenarios, and test cases, ensuring that the final solution is catering to the user requirements. Writing user stories and maintaining product and sprint backlog.
• Proficient in downstream with using the JIRA tool for capturing user stories and planning team deliverables.
• Strong abilities in Functional Testing including creation of test scripts / cases, execution of Functional Tests and defects tracking.
• Release Management, Documentation support and completing task by fulfilling the requirement within scheduled time.
• Good exposure on Bug Life Cycle and have Ability to learn new software quickly.

PROJECTS

Morgan Stanley - Retirements Present Morgan Stanley provides various Retirement products for Individuals, small and large businesses, and the money movement operations that take place between the accounts and the contribution, Distribution transactions that are governed under the (RET-API)business rules and the tax guidelines provided by the federal government hence enabling the operations team to organize, Validate and initiate Such transactions as a Branch, Operations, and FA perspectives. Role: Business Analyst and test engineer.

Role: UAT Tester Tools: SoapUI, JIRA, Service Now,MS Office and SQL Server.

• Reviewing the major docs like URLA, Few sections of credit report, HOI, SS direct check, Purchase contract
• Review Hazard Insurance Policy document and verify dwelling property, period of policy, subject property address is in flood zone,Replacement value, Mortgagee clause
• Supporting Underwriters and Processors by alternate address search and prepare LOE Supporting closers by review AIR (Appraisal Independent requirement) process Software used Empower & Encompass tool Support colleagues and adhere to SLA

• Virus removal Support for customers Provide resolutions for K7 installation, upgrading and license related Raising tickets to level 2 hierarchy when resolution is not completed Handling inbound and outbound calls in related to new launch of K7 antivirus Generating day-to-day Production reports of Self.
• Answered customer inquiries via phone, email, and chat.
• Provided detailed information about products and services.
• Resolved customer issues in a timely manner.
• Assisted customers with product installation and setup.