Lakshmi Ravichandran

• SKILLS :- Adobe Photoshop, Adobe Indesign, Adobe AcrobatAdobe XD, HTML, CSSJavascript.

Summary of Work Experience:

• Verifying that all client-provided files are suitable for localization and adaptation.
• Having hands-on experience in content testing on the web and apps, providing an outstanding master ingest quality control report, and collaborating closely with the design and development team.
• Checking all kinds of campaign banners, such as Print Press Adapts, Shoppers, HTML, static, GIF, and emailers, before the deadline ends with 100% quality. Ensuring that all the banners match the checklist points, and handling multiple accounts. Managed and handled multiple client accounts, including PRINT HILLS, SAGE, BAYER, DIGITAL HILLS, MARS, AVON, HSBC, ROLEX, TCCC, and Dyson.
• Performed HTML validation and asset checks using Encodify, Figma, and other web-based QA tools. Manually reviewed in key email clients on desktop and mobile devices.
• Delivered details on master files with assert files, as reported, and collaborated closely with design and development teams to resolve issues efficiently.
• Ensuring email adapts seamlessly to different screen sizes (desktop, mobile, tablet). Verifying that no horizontal scrolling is required on mobile devices, and ensuring that font sizes and spacing are legible on all screen sizes, the email is readable.
• Documented testing procedures for developers and future testing use.
• Verified that all client-provided files are suitable for localization and adaptation before production release.

• Over 5+ years of experience in Manual Testing as Sr. QA Specialist with a fundamental understanding of Automation Testing. Skilled in testing software to identify and resolve issues from an end-user perspective. Involved in multiple phases of testing, including Functional Testing, Regression Testing, and User Acceptance Testing (UAT) support.
• Effectively collaborated with teams following both Agile and Waterfall methodologies throughout all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Participated in daily stand-up calls and Scrum meetings to provide updates on test progress and defect status. Worked closely with cross-functional teams to review and validate test plans, scenarios, and test cases.
• Proficient in using JIRA for capturing user stories, tracking defects, and planning team deliverables. Strong expertise in Functional Testing, including creating and executing test scripts/cases, tracking defects, and ensuring thorough documentation and prioritization for resolution.
• Experienced in Release Management and Documentation Support, ensuring timely completion of tasks while meeting project requirements. Successfully reduced production issues by identifying, documenting, and reporting defects during UAT phases.
• Possess a solid understanding of the Bug Life Cycle and the ability to learn new software tools quickly.

• Delivered Quality Assurance services for disclosure documents across various account opening packages, invoices, checks, and tax forms generated for the bank’s customers. Utilized a diverse technology stack—including Azure DevOps, JAWS, Mainframe, SOAP UI, and SQL Server—to ensure efficient operations and testing accuracy.
• Collaborated with developers, design, production, and client teams to ensure project specifications aligned with client requirements. Identified areas for improvement, and maintained documentation for quality control processes and error analysis reports to share with the development team.
• Developed performance dashboards based on error logs, recommended training programs to reduce recurring errors, and reviewed written text, images, and layouts for accuracy prior to production. Proofread commercial content for grammar, style, font size, text accuracy, borders, and design consistency, ensuring adherence to quality standards, and timely project delivery.
• Possess strong analytical skills in understanding, analyzing, and streamlining test requirements, with solid knowledge of Agile methodology and testing processes, including PPF, ADP, and DR. Proficient in JIRA and HP ALM. Collaborated with the development team to create comprehensive test plans, test cases, and test scripts.
• Reported and tracked software defects using defect-tracking tools, communicated issues effectively with the development team, and ensured timely resolution. Engaged in direct client interactions on a daily basis, and provided detailed reports on quality metrics to senior management, supporting informed decision-making and continuous process improvement.

• Exclusionary Search: Requesting the title report and title fees through Simplifile.
• Performing regular follow-ups with the loan processor via email regarding pending items needed to disclose the Preliminary Closing Disclosure to the borrower.
• Disclosing documents to the borrower after verifying the 'Cash to Close' amounts.
• Once we receive approval from the Loan Officer (LO), we will send the Preliminary Closing Disclosure to the borrower via email.
• Running the UCD for post-closing through both Fannie Mae and Freddie Mac to complete the milestone.

• Exclusionary Search: (DHI Mortgage):
• To act as a bridge between DHI Mortgage, loan originators, and loan processors.
• Finding the fraudulent borrowers based on process criteria.
• Checking loan buyer and seller agent by processing non-capital loans.
• To find blackout customers and the associated processor using search engines like GSA, LDP, and FHLCMC.
• Raising a request to the Training department to clear possible blacklisted employees.

• Virus removal support for customers Provide resolutions for K7 installation, upgrading and license related Raising tickets to level 2 hierarchy when resolution is not completed Handling inbound and outbound calls in relation to new launch of K7 antivirus Generating day-to-day Production reports of Self.