Lakshmi S K
Bangalore
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
(PART TIME) Client Relationship Manager
SS Consultancy
BENGALURU URBAN
12.2023 - Current
- Provided timely responses to candidates inquiries, requests, and complaints.
- Resolved complex issues internal teams in a timely manner.
- Conducted regular meetings with company HR's to discuss their current requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to apprenticeship.
- Provided excellent service and attention to candidates and HR's when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Web Developer
ACADAMIS
BENGALURU URBAN
10.2022 - 12.2023
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Debugged client-side issues related to web development projects.
- Collaborated with other developers on coding projects.
- Worked closely with designers to implement UI and UX designs accurately in the codebase.
- Analyzed user feedbacks and implemented changes accordingly.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Troubleshot, tested and remedied issues before software deployment.
Education
Bachelor of Engineering - Electronics And Communications Engineering
JSSATE
Bangalore08-2022
Skills
- Workforce Management
- Problem-solving aptitude
- Customer Engagement
- Client Retention Strategies
- SEO understanding
- Market Research
- Good communication skills
Certification
- Fundamentals of digital marketing - Google
- The complete digital marketing course - Udemy
Timeline
(PART TIME) Client Relationship Manager
SS Consultancy
12.2023 - Current
Web Developer
ACADAMIS
10.2022 - 12.2023
Bachelor of Engineering - Electronics And Communications Engineering
JSSATE
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